Night Manager

3 weeks ago


Wembley, United Kingdom Hilton Worldwide, Inc. Full time
Job Title: Night Manager

As a Night Manager at Hilton Worldwide, Inc., you will play a critical role in ensuring the smooth operation of our Front Office Team during night hours. Your primary responsibility will be to oversee the supervision of Team Members to deliver exceptional guest experiences from check-in to check-out.

Key Responsibilities:
  • Manage the Front Office operation to maintain high standards of service and quality.
  • Act as a point of contact for regular and VIP guests, ensuring their needs are met and exceeded.
  • Maximize room occupancy at best rates and utilize up-selling techniques to promote hotel services and facilities.
  • Understand and demonstrate correct procedures regarding foreign currencies, credit cards, and cash handling in accordance with the hotel credit policy.
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility for the hotel.
  • Manage, record, and promptly resolve issues or emergencies that arise.
  • Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
  • Compile adequate handover to Early staff/Duty Manager.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
  • Conduct annual and mid-year appraisals with Team Members.
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
  • Assist other departments, as necessary.
Requirements:
  • Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
  • High level of IT proficiency.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient.
  • Commitment to delivering a high level of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to a variety of work situations.
  • Ability to work on your own and as part of a team.
Preferred Qualifications:
  • Previous experience in the hotel industry.
  • Previous experience with Front Office Management Systems.
  • Previous experience with cash handling.

Brand: Hilton Hotels & Resorts

Job: Guest Services, Operations, and Front Office


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