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Tusker Order and Delivery Advisor

2 months ago


Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time
About this Opportunity

The Order and Delivery Advisor role is a key position within our organization, responsible for assisting drivers in navigating the entire order fulfilment process. This involves coordinating with various departments and our dealer network to ensure smooth processing and delivery of orders.

Key Responsibilities:
  • Act as the primary point of contact for drivers, maintaining regular communication via phone and email to update them on order status and any changes or delays.
  • Coordinate with departments and dealers to facilitate order processing and delivery, resolving any issues or obstacles that may hinder the process.
  • Respond promptly to driver enquiries, providing necessary information and guidance to address their concerns, and proactively identify potential issues or challenges.
  • Provide exceptional customer service through first contact resolution, taking full accountability for the service delivered and striving to exceed KPIs and SLAs.
  • Be flexible to take on bespoke and ad hoc tasks allocated by Line Manager, while handling inbound phone calls.
About us

We're a leading car leasing company committed to providing company car and tax-efficient car benefit schemes. Our focus is on helping organizations offer their employees a car that will have less impact on the environment, supporting planet-positive mobility and a brighter, more sustainable future.

We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We work with each customer to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

What you'll need
  • Excellent verbal and written communication skills
  • Polite and professional telephone manner
  • Strong organizational and time management skills
  • High accuracy levels and attention to detail
  • Motivation to achieve targets, individually and as part of a team
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits adaptable to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies