Rooms Division Trainer

4 weeks ago

London, Greater London, United Kingdom Claridge's Full time
Rooms Division Trainer

We are seeking a highly motivated and experienced Rooms Division Trainer to join our team at Claridge's, a renowned 5-star hotel in the heart of Mayfair.

Main Responsibilities
  • Assist in meeting and exceeding the division's training requirements in accordance with Claridge's policies and procedures.
  • Oversee, direct, and support training within the division to ensure team members confidently meet guest needs and exceed their expectations.
  • Ensure team members meet or exceed the division's standards, as well as LQA, Forbes, and Claridge's service standards.
Key Skills and Qualifications
  • Strong customer care skills
  • Ability to work under pressure
  • Excellent attention to detail
  • A high standard of personal presentation
  • Confident, professional, and welcoming personality
  • Ability to deal with high-profile clients in a professional manner
Benefits Package
  • Excellent salary package
  • Family Friendly company policies including enhanced Maternity and Paternity Pay
  • Holiday allowance increase after 3 and 5 years of service
  • Travel Season Ticket Loans
  • Pension Scheme

We offer a range of benefits to support your health and wellbeing, including subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, and Eye test vouchers and contributions towards glasses.

Our colleague recognition and award programme rewards outstanding performance, and we offer internal transfer and promotion opportunities to support your career development.

We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates who share our values and are passionate about delivering exceptional guest experiences.

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