Healthcare Operations Manager

4 weeks ago

Sutton Coldfield, Birmingham, United Kingdom Sutton Primary Care Networks Full time

Position Overview

This role is being offered on behalf of our healthcare facilities.

The primary responsibility is to oversee and coordinate all operational aspects of the healthcare practice, inspiring and managing personnel, enhancing operational efficiency, supporting financial outcomes, and ensuring the practice meets its long-term strategic goals within a secure and effective working environment.

By implementing innovative practices, lead the team in fostering high-quality patient services, continuous enhancement, collaborative efforts, service delivery, professional development, and ensuring compliance with regulatory standards.

Key Responsibilities

Core Responsibilities

Human Resources Management Payroll and Pension Administration Incident Reporting Facility Management Health and Safety Oversight Governance and Compliance Regulatory Compliance

About Our Organization

Sutton Primary Care Networks is a well-established healthcare provider serving a large patient base and is part of a broader network of primary care services.

Our facilities feature a modern working environment and a diverse team of over 40 professionals, including various healthcare roles.

We are seeking a dedicated Healthcare Operations Manager to join our existing team. Candidates should possess prior experience in healthcare management, strong leadership capabilities, and a comprehensive understanding of all management aspects, including Operations, Human Resources, Information Technology, and Health and Safety.

Our organization comprises a team of skilled healthcare professionals, including nurses, healthcare assistants, pharmacists, and experienced administrative staff.

The successful candidate will enjoy a competitive benefits package, including generous paid leave and eligibility for a pension scheme.

Job Duties

Main responsibilities include:

Supervising daily operations of the practice, ensuring staff fulfill their primary roles. Functional oversight of all non-clinical and administrative personnel. Direct management of the Reception Manager and the reception team, as well as the administrative team, with oversight of the management of additional roles. Managing recruitment and retention strategies; developing and implementing effective succession planning. Establishing, reviewing, and regularly updating job descriptions and specifications, ensuring all staff are legally and appropriately employed. Developing and implementing a robust staff appraisal system. Implementing effective processes for resolving disciplinary and grievance matters. Maintaining an effective overview of and ensuring compliance with employment legislation. Ensuring all staff receive appropriate training to effectively perform their roles. Developing and implementing a comprehensive business continuity plan. Managing service contracts, including cleaning and maintenance services. Overseeing the procurement of practice equipment and supplies. Coordinating the review and update of all practice policies and procedures. Leading initiatives for change and continuous improvement; coordinating all projects within the practice. Compiling practice reports and development plans. Supporting the team in achieving quality targets. Adopting a strategic approach to managing patient service matters. Developing and implementing an effective communication strategy. Ensuring compliance with contractual obligations. Promoting the use of patient online services. Publishing internal and external communications, such as a quarterly newsletter. Attending external meetings as required. Effectively managing all complaints in accordance with current legislation and guidance. Overseeing facility management, including health and safety aspects. Managing the practice's IT systems and delegating administrative responsibilities. Ensuring compliance with IT security and information governance. Coordinating the practice schedule, ensuring meetings are appropriately arranged. Acting as a representative for the management team at internal and external meetings. Serving as the primary contact for external stakeholders.

This job description reflects the current responsibilities and is subject to review and modification based on evolving service needs. Adjustments may be made in consultation with the role holder and/or during annual performance reviews.

Job descriptions are intended to provide a clear understanding of duties but may not encompass all responsibilities. The nature of our organization requires a flexible approach to deliver efficient and modern services to our patients. This description may be amended as necessary.

Candidate Profile

Required Experience

Proven experience in a management role within a healthcare environment. Experience managing multidisciplinary teams. Familiarity with performance management, including appraisals and staff development. Financial management experience. Proven track record in developing and implementing projects. Strong IT skills and troubleshooting experience. Excellent communication skills, both written and verbal. Confident and assertive demeanor. Strong leadership capabilities. Ability to develop and implement policies and procedures. Capacity to motivate teams and maintain a positive work environment. Effective time management and organizational skills. Ability to identify and negotiate opportunities for service enhancement. Ability to thrive in a fast-paced environment and manage competing priorities. Adaptability to changing circumstances and ability to remain calm under pressure. Flexibility in working hours to meet business needs. Familiarity with primary care systems.

Preferred Qualifications

3-5 years of experience in General Practice Management.

Essential Qualifications

GCSEs in Mathematics and English. Management qualification, such as AMSPAR or ILM Level 5 in Leadership. Evidence of ongoing professional development.

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