Senior Merchandise Operations Manager

4 weeks ago

Bishop Auckland, Durham, United Kingdom Sainsbury's Full time
Position Overview

The Senior Merchandise Operations Manager role is an exceptional opportunity for those looking to elevate their leadership capabilities while guiding a dedicated management team and department. You will have defined responsibilities, achievable goals, and comprehensive support. This is a mutually beneficial arrangement; we provide you with the resources to mentor your team and enhance your leadership abilities, while you contribute to delivering outstanding in-store experiences for our customers and colleagues.

Your Role

Our mission is driven by our enthusiasm for food, as we collectively serve and assist every customer.

In this position, you will operate within one of our most dynamic and intricate stores, reporting directly to the Store Manager and overseeing a team of managers. The environment is fast-paced, presenting daily challenges. While you may not always have immediate solutions, your ability to address short-term issues and implement medium-term improvements will empower your team to maintain high performance.

General Merchandise encompasses a variety of categories including home goods, fashion, beauty, and entertainment, along with our esteemed TU and Habitat brands. Your leadership is crucial in transforming our stores into vibrant shopping destinations that offer more than just food.

Key Responsibilities

In this role, you will define the strategic direction for your area over the next 1-3 months.

Indicators of Success

There is much to learn, and each day will provide opportunities to enhance your leadership skills. Here’s how you will achieve success:
  • You will coach, motivate, and guide your managers to function as a cohesive team, enhancing their skills and leading them through transitions.
  • You will excel at helping your team understand the customer perspective, taking pride in delivering superior service and identifying opportunities for improvement.
  • You will lead through effective communication, clearly conveying performance metrics and inspiring enhancements for the present and future.
  • You will develop expertise in operations and serve as a role model for your team.
  • You will confidently make timely decisions and feel empowered to manage your area of the store, including stepping in for the Store Manager when necessary.
About You

Currently, you may be managing a smaller supermarket or convenience store, or you might already be in a leadership role. Perhaps you are seeking a new challenge after a career break or transitioning from another large retail environment or sector. Regardless of your current position, you have demonstrated your ability to make a significant impact and enjoy being part of a team.

What matters most is your motivation to grow, your commitment to developing others, and your passion for customer service, which is at the heart of our operations.

Career Progression

As a member of Sainsbury's management teams, you will receive ongoing support and opportunities to excel. Upon joining, you will undergo a thorough induction and orientation, along with a tailored training plan developed in collaboration with your manager. They will guide and mentor you to achieve outstanding performance while allowing ample time for your development.

As a Lead Manager, you may advance to a Deputy Store Manager or Store Manager position. You will also be well-positioned for leadership opportunities within our head office or across the Sainsbury's family, including Habitat, Tu, Argos, Sainsbury's Bank, and Nectar 360. We are committed to maximizing your potential.

Additional Benefits

Your salary will reflect your experience, as well as the size, complexity, and location of the store. In addition, we offer a comprehensive range of benefits for our managers, including:
  • A discount card providing 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday, and 15% off at Argos on paydays.
  • Complimentary food and hot beverages for colleagues in all stores.
  • Generous holiday entitlements, maternity, and paternity leave.
  • Pension contributions matched at 4-7%.
  • Participation in Sainsbury's share scheme, allowing you to build an investment at discounted rates.
  • Access to wellbeing support, including emotional assistance, counseling, and legal and financial advice.
  • Colleague networks to connect with like-minded individuals and fulfill your potential.
  • Our Cycle to Work scheme, enabling you to hire a bike and cycling equipment while benefiting from tax and NI savings.
  • Exclusive offers on gym memberships, restaurants, vacations, retail vouchers, and more.

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