Customer Service Ambassador

6 days ago


United Kingdom Luttrellstown Castle Resort Full time £25,437
About Us

Luttrellstown Castle Resort is a prestigious luxury wedding resort that sets the standard for opulence and service. We are committed to delivering exceptional experiences for our esteemed guests from around the world.

Job Summary

We are seeking a highly skilled and dedicated Guest Experience Assistant to join our team. As a key member of our hospitality team, you will be responsible for ensuring that every guest has an unforgettable experience at our castle.

Key Responsibilities:
  • Welcome guests and visitors in accordance with resort standards
  • Administer guest check-ins, rooming lists, billing, and pre/post-stay communications
  • Ensure complete guest satisfaction through prompt handling of guest queries
  • Assist with guest luggage and coordinate event suppliers
  • Maintain relationships with interdepartmental teams to ensure seamless event execution
  • Familiarize yourself with event details and work creatively to improve our offering
  • Receive feedback graciously and communicate with management to encourage positive feedback
Requirements:
  • Strong attention to detail and organizational skills
  • Excellent communication and teamwork abilities
  • Ability to work flexible shifts, including weekends and Bank Holidays
  • Full clean European driving license required
Benefits:
  • Service charge
  • Meals on duty
  • Company events
  • Employee assistance program
  • On-site parking
  • Sick pay

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