Front Desk Associate

1 month ago

Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time
Guest Experience Agent

Eclipse Hotels Group is a leading international hotel chain with a strong presence in the UK, Europe, and the Caribbean. Our company values excellence in service and employee experience, and we're seeking a talented Guest Experience Agent to join our team at Holiday Inn Bristol Airport.

About the Role

As a Guest Experience Agent, you'll be the first point of contact for our guests, providing a warm welcome and setting the tone for their stay. Your responsibilities will include:

  • Ensuring a smooth check-in and check-out process, including group check-ins
  • Covering the reception desk and handling guest inquiries
  • Answering hotel calls in a professional and welcoming manner
  • Booking taxis and other forms of ground transport for our guests
  • Providing recommendations for local attractions and making bookings on behalf of our guests
What We're Looking For

We're seeking a proactive and enthusiastic individual with previous hotel experience, preferably in a front office role. You'll need excellent communication skills, a strong attention to detail, and the ability to work a flexible schedule. If you're passionate about delivering exceptional customer service and have a genuine interest in hospitality, we'd love to hear from you.

Benefits

As a member of our team, you'll enjoy a range of benefits, including:

  • Discounted hotel rooms at 5,000+ IHG hotels worldwide
  • 50% off food and beverage services
  • Employee assistance and welfare program
  • Health plan
  • Life insurance
  • Cashback and discounts on leading high street retailers
  • Complimentary meals on duty
  • Employee of the month and employee of the year celebrations
  • Recommend a friend scheme
  • Excellent training and development opportunities

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