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Customer Service Representative

2 months ago

Rushden, Northamptonshire, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative at Nationwide Building Society. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers through various channels, including face-to-face, phone, and digital platforms.
  • Assist customers with their financial needs, including transactions, product applications, and account management.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a deep understanding of our products and services to provide informed advice and guidance to customers.
  • Contribute to a positive and inclusive branch culture, promoting a customer-centric approach to everything we do.
About You

We are looking for a motivated and customer-orientated individual who is passionate about delivering exceptional service. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

You will be a team player, with a flexible and adaptable approach to work. You will be comfortable using digital tools and applications, and have a willingness to learn and develop your skills.

What We Offer
  • A competitive salary and benefits package, including a personal pension and life assurance.
  • Ongoing training and development opportunities to help you grow and succeed in your role.
  • A supportive and inclusive work environment, with a focus on work-life balance.
  • The opportunity to work for a leading building society, with a strong commitment to customer service and community involvement.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please click the 'Apply Now' button to submit your application. We look forward to hearing from you