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Front of House Ambassador

2 months ago

Bristol, United Kingdom Securitas Security Services Full time
About the Role

We are seeking an experienced and customer-focused Front of House Brand Ambassador to join our STARS team in Bristol. As a key member of our team, you will be responsible for delivering a high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s).

Key Responsibilities
  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Essential Skills
  • Highest quality personal appearance
  • Flexible, professional, and adept at working under pressure
  • Outstanding written and verbal communication skills
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
About Securitas

At Securitas, we are united by our purpose of helping make your world a safer place. We are committed to ethics, sustainability, and compliance, and our core values are Integrity, Vigilance, and Helpfulness. We have created a culture where our people are empowered to be the best they can be, and we believe in celebrating our differences and creating a supportive environment where all voices are heard.

Benefits
  • Health & Wellbeing
  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional, and physical
  • Dental and Physical Health Plans
  • Lifestyle Benefits
  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel
  • Mortgage advice
  • Payroll ISA's
  • Eligibility for Costco Membership
  • Learning & Development
  • Support with further education
  • 100's of eLearning courses
  • Accredited courses by C&G, ILM, IOSH, and SIA
  • Leadership Development programs both local and global
  • Giving Back
  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB, and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org