Front of House

5 months ago

Bristol, United Kingdom Wiper and True Full time

Providing exceptional customer service in our taproom, Wiper and True are looking for 2 -3 people to join our great Front of House team. The Front of House role suits someone who is a great team player, with high standards of service, cleanliness and professionalism. Our taproom teams are the face of our Wiper and True brand and as ambassadors for the company are expected to represent the brand and our values on shift and at any taproom events.

There are shifts available from Friday to Sunday, both day and evening shifts, there may also be shifts available Wednesday and Thursday too.

**Key Responsibilities**
- Support the set up and close down of the venue in a timely manner
- Serve beer to customers in a responsible way, whether drinking in or taking out
- Cellar management and dispense
- Clear and wash glasses
- Ensure a positive customer experience, with a focus on being engaging and educational
- Operate the till system
- Ensure fastidious cleaning protocols are followed and the bar is kept clean at all times
- Adhere to the health and safety and standard operating policies and procedures
- Ensure adherence to licensing conditions at all times
- Ensure that all reasonable care is taken for the health and safety of yourself, employees, guests and other persons on the premises

**About You**
- Exceptional people skills
- Enjoy being part of a hard working, busy team
- Calm, professional and customer focused, even under pressure
- Passionate about beer, food and flavours
- Collaborative, responsible and accountable
- Proactive and keen to contribute to the growth of the business
- comfortable working in busy environments and being self determined on shift

**Knowledge, Skills and Experience**

You must have:

- Experience working in a pub, bar, restaurant or brewery
- A passion and understanding of beer /or a desire to learn about beer
- A comfortable and confident manner with customers

It would be good if you have:

- Knowledge of cellar dispense and line cleaning
- First aid qualification

The roles suit a sociable person who likes the fact that tasting and talking about beer is ‘work’ and would like to join a small close-knit team.

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