Freight Forwarding Operations Manager
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Freight Forwarding Operations Manager to join our team at Willis Global Ltd. As a key member of our logistics team, you will be responsible for overseeing all import/export freight forwarding operations, warehouse operations, and facilities management for our Manchester office.
Main Responsibilities:
- Leadership & Team Management:
- Lead, mentor, and support team members in achieving their goals and targets.
- Line manage staff, oversee day-to-day operations, and ensure efficient performance.
- Provide training, supervision, and maintain staff training records.
- Operational Management:
- Oversee import and export freight forwarding operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
- Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
- Communicate and report internal leads to sales and customer service teams.
- Ensure accurate quotations are processed, communicated within two hours, and recorded.
- Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
- Manage Manchester warehouse operations and maintain smooth workflow.
- Sales & Customer Management:
- Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
- Build and maintain strong customer relationships, addressing queries and concerns.
- Report sales activities and ensure ongoing communication with the company network.
- Financial & Procurement:
- Authorise and scrutinise invoices, ensuring compliance with company policies.
- Oversee department cost capture, ensuring timely and accurate financial reporting.
- Ensure value for money in procurement processes.
- Health & Safety:
- Act as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice.
- Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.
- Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.
- Maintain and inspect equipment, reporting any issues immediately.
- Provide PPE to staff and ensure adherence to safety protocols.
- Compliance & Reporting:
- Attend business and Health & Safety meetings, ensuring that decisions align with company policies.
- Ensure timely generation of reports and submission to line management.
Requirements:
- Proven experience in leading and managing teams effectively within the freight forwarding sector.
- Comprehensive understanding of import/export operations and regulatory compliance.
- Strong background in health and safety management, ideally within a warehouse environment.
- Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.
- Solid financial management skills, particularly in cost tracking and invoice processing.
- Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.
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