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Transport Operations Coordinator
2 months ago
We are seeking a highly skilled and experienced Transport Operator to join our team at Kinaxia Logistics. As a key member of our operations team, you will be responsible for executing collection and delivery schedules in a cost-effective and efficient manner, while ensuring excellent customer service and compliance with legislative requirements.
Key Responsibilities- Utilize IT systems and vehicles to allocate drivers, vehicles, loads, back loads, and trailers, and communicate plans to external and internal customers to improve departmental efficiency and the Group's overall performance.
- Ensure sufficient driver staffing levels are in place at all times, including agency staff, to meet customer requirements.
- Manage driver hours by authorizing driver timesheets on a weekly basis.
- Track the status of drivers and vehicles to ensure collections and deliveries are on target and communicate delays to customers in a timely manner.
- Deploy service recovery actions when required to prevent customer collection or delivery failures.
- Communicate effectively with internal and external customers, including load sheets for the warehouse, handovers to relevant individuals or departments, and key stakeholders for operational delays.
- Work as part of a team and participate in cross-training initiatives to provide effective cover in a colleague's absence.
- Identify, communicate, and drive continuous improvements to develop the operation of the business.
- Maintain a high standard of general housekeeping and work in a safe manner, complying with all health and safety regulations to maintain a clean, safe, and tidy working environment.
- Communicate clearly with other colleagues and drivers to ensure customer KPIs and targets are achieved and maintained, including driver debriefs, manifest reviews, and updates to any amendments or notes.
- Working knowledge of the Highway Code, EU tachograph requirements, Working Time Regulations, and Road Transport Regulations.
- Working knowledge of transport operation systems.
- Logistics qualification desirable.
- Geography knowledge.
- Health and Safety regulations knowledge.
- Relevant transport experience.
- Analyzing and solving logistic problems.
- Transport operation systems knowledge.
