Human Resources Services Team Leader

4 weeks ago

Liverpool, Liverpool, United Kingdom Riverside Full time

Position Title: Human Resources Services Team Leader
Contract Type: Permanent
Salary: £32,974.74 per annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday

About the Role:

As the Human Resources Services Team Leader, you will play a pivotal role in orchestrating and overseeing the delivery of first-line support to staff and management throughout the entire employee lifecycle. This includes areas such as recruitment, onboarding, performance evaluation, training and development, payroll, and system management, ensuring a streamlined resolution process.

Your Responsibilities:

  • Lead and coordinate the provision of first-line advice and support on all employee lifecycle aspects, ensuring efficient resolution of queries.
  • Assist the HR Services Manager in developing and executing cyclical plans and performance standards, while identifying and mobilizing resource needs.
  • Guide and nurture a diverse team of HR Administrators to deliver a consistent and timely service, focusing on individual and team development.
  • Collaborate with business partners and HR teams to create a customer-centric service, continuously evaluating and enhancing service delivery standards.
  • Oversee the administration and transactional processes, ensuring accurate data handling and compliance with established standards.
  • Manage complex inquiries and customer dissatisfaction, ensuring effective resolution in line with performance expectations.
  • Drive continuous improvement initiatives to enhance processes and service delivery capabilities.
  • Conduct regular analysis and reporting on service performance, providing insights and recommendations for improvement.
  • Ensure data integrity and compliance with regulatory standards within the HR Services framework.
  • Adapt to changing priorities and undertake additional duties as necessary to support operational effectiveness.

About You:

We seek a candidate with:

  • A proven history of delivering transactional HR support in a diverse and unionized environment.
  • Experience in resource and activity planning within a shared service context.
  • Strong skills in interpreting and applying HR policies.
  • Exceptional leadership and coaching abilities, with a track record of developing operational teams in high-volume settings.
  • A detail-oriented and methodical approach to problem-solving.
  • A customer-first mindset with the ability to quickly assess colleagues' needs.
  • Resilience and determination to see tasks through to completion.
  • Initiative to identify and implement improved working methods.
  • Commercial awareness and results-driven focus.
  • Strong teamwork skills and flexibility to meet business demands.

Why Choose Riverside?

At Riverside, we are committed to enhancing the lives of our customers and communities. With a rich history of 90 years, we provide essential housing and support services across the UK. We offer competitive compensation, generous benefits, and a commitment to diversity and inclusion in the workplace.

Join us in making a difference.

  • Bilingual Human Resources Manager

    7 days ago

    Liverpool, Liverpool, United Kingdom SPE Resourcing Full time

    Following a highly successful turnaround plan, the company has acquired and integrated other businesses, providing a world-class service to customers and seeking to grow further. To augment their people culture, we are searching for a Head of Human Resources to join and help continue the brilliant work the HR team has done as the business enters a...

  • Payroll Specialist

    4 days ago

    Liverpool, Liverpool, United Kingdom H9 Human Resources Full time

    Payroll Advisor Role at H9 Human Resources 12 Month Fixed-Term Contract - £32,000pa We are supporting a leading organization in the human resources sector, H9 Human Resources, who are looking for an experienced Payroll Specialist to join their Payroll Team on a full-time 12 Month Fixed-Term Contract. This role is 35 hours per week and offering hybrid...

  • Payroll Specialist

    4 days ago

    Liverpool, Liverpool, United Kingdom H9 Human Resources Full time

    Payroll Advisor Role at H9 Human Resources 12 Month Fixed-Term Contract - £32,000pa We are supporting a leading organization in the human resources sector, H9 Human Resources, who are looking for an experienced Payroll Specialist to join their Payroll Team on a full-time 12 Month Fixed-Term Contract. This role is 35 hours per week and offering hybrid...

  • Human Resources Consultant

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Position OverviewThe Business HR Team is on the lookout for a dedicated full-time Human Resources Consultant to become a vital part of our team during a transformative period for the Trust and the NHS.Your role will involve assisting a Division with comprehensive Employee Relations case management, ensuring that organizational goals are achieved. You will...

  • Civil Site Supervisor

    5 days ago

    Liverpool, Liverpool, United Kingdom Vital Human Resources Full time £244

    Job Title: Civil Site Supervisor - Rail ProjectJob Summary: We are seeking a highly experienced Civil Site Supervisor to join our team at Vital Human Resources. As a Civil Site Supervisor, you will be responsible for ensuring high standards are attained and continuously improved on a rail project based in Liverpool.Key Responsibilities:Supervise and...

  • Civil Site Supervisor

    6 days ago

    Liverpool, Liverpool, United Kingdom Vital Human Resources Full time £244

    Job Title: Civil Site Supervisor - Rail ProjectJob Summary: We are seeking a highly experienced Civil Site Supervisor to join our team at Vital Human Resources. As a Civil Site Supervisor, you will be responsible for ensuring high standards are attained and continuously improved on a rail project based in Liverpool.Key Responsibilities:Supervise and...

  • Human Resources Specialist

    1 week ago

    Liverpool, Liverpool, United Kingdom Zachary Daniels Full time

    Job Summary: We are seeking a highly skilled Human Resources Specialist to join our team at Zachary Daniels. As a key member of our HR department, you will be responsible for providing expert advice and guidance on employment-related matters, including employee relations, talent management, and organizational development.Key Responsibilities:Employee...

  • Human Resources Coordinator

    3 days ago

    Liverpool, Liverpool, United Kingdom GXO Logistics, Inc Full time

    About the RoleGXO Logistics, Inc. is seeking an experienced Human Resources Coordinator to join our team. As a key member of our HR department, you will provide comprehensive support to line managers in all aspects of human resources.Key ResponsibilitiesProvide quality advice and consultancy support to line managers on employee relations, including managing...

  • Human Resources Coordinator

    3 days ago

    Liverpool, Liverpool, United Kingdom GXO Logistics, Inc Full time

    About the RoleGXO Logistics, Inc. is seeking an experienced Human Resources Coordinator to join our team. As a key member of our HR department, you will provide comprehensive support to line managers in all aspects of human resources.Key ResponsibilitiesProvide quality advice and consultancy support to line managers on employee relations, including managing...

  • Bilingual Human Resources Manager

    7 days ago

    Liverpool, Liverpool, United Kingdom SPE Resourcing Full time

    Following a highly successful turnaround plan, the company has acquired and integrated other businesses, providing a world-class service to customers and seeking to grow further. To augment their people culture, we are searching for a Head of Human Resources to join and help continue the brilliant work the HR team has done as the business enters a...

  • Human Resources Consultant

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Position OverviewThe Business HR Team is seeking a dedicated full-time Human Resources Consultant to become part of our dynamic team during a pivotal period for our organization.In this role, you will provide comprehensive support to a designated Division, managing a wide array of Employee Relations cases while ensuring that organizational goals are...

  • Payroll Specialist

    1 week ago

    Liverpool, Liverpool, United Kingdom H9 Human Resources Full time

    Job Summary:H9 Human Resources is seeking an experienced Payroll Advisor to join our team on a full-time 12-month fixed-term contract. As a Payroll Advisor, you will be responsible for delivering payroll, pensions, and benefit services to our clients.Key Responsibilities:Payroll Analysis and Reconciliation: Deliver monthly analysis and reconciliation of pay,...

  • Payroll Consultant

    1 week ago

    Liverpool, Liverpool, United Kingdom H9 Human Resources Full time

    Job Summary:H9 Human Resources is seeking an experienced Payroll Advisor to join our team on a 12-month fixed-term contract. As a Payroll Advisor, you will be responsible for delivering payroll, pensions, and benefit services to our clients.Key Responsibilities:Payroll Analysis and Reconciliation: Deliver monthly analysis and reconciliation of pay, benefits,...

  • Payroll Expert

    1 week ago

    Liverpool, Liverpool, United Kingdom H9 Human Resources Full time

    Job Summary:H9 Human Resources is seeking an experienced Payroll Advisor to join our team on a full-time 12-month fixed-term contract. As a Payroll Advisor, you will be responsible for delivering payroll, pensions, and benefits services to our clients.Key Responsibilities:Payroll Analysis and Reconciliation: Deliver monthly analysis and reconciliation of...

  • Human Resources Consultant

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Recruit Select Limited Full time

    Position OverviewWe are seeking a CIPD Level 5 Human Resources Consultant to join our team at a reputable professional services firm. This role offers a collaborative atmosphere and the flexibility to work remotely one day a week.Key Responsibilities:Provide expert advice on a range of employee relations matters, including disciplinary actions, grievances,...

  • Director of Human Resources

    7 days ago

    Liverpool, Liverpool, United Kingdom Art In Liverpool Full time

    About the Role:The Reader is seeking a highly skilled and experienced Director of Human Resources to join our team in Liverpool. As a key member of our senior leadership team, you will be responsible for leading the strategic direction of our People function and delivering our People Strategy and Talent Management strategy.Key Responsibilities:Develop and...

  • Human Resources Specialist

    7 days ago

    Liverpool, Liverpool, United Kingdom Royal Air Force Full time

    About the RoleThe Royal Air Force is seeking a highly skilled and motivated Human Resources Specialist to join our team. As a key member of our workforce, you will be responsible for providing expert advice and guidance on HR-related matters, ensuring that our personnel are equipped to deliver exceptional service to the RAF.Key ResponsibilitiesProvide HR...

  • Human Resources Specialist

    5 days ago

    Liverpool, Liverpool, United Kingdom Royal Air Force Full time

    About the RoleThe Royal Air Force is seeking a highly skilled and motivated Human Resources Specialist to join our team. As a key member of our workforce, you will be responsible for providing expert advice and guidance on HR-related matters, ensuring that our personnel are equipped to deliver exceptional service to the RAF.Key ResponsibilitiesProvide HR...

  • Head of Human Resources

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Plus Dane Housing Full time

    About Us Plus Dane Housing is dedicated to providing quality homes and essential services to over 30,000 individuals across Merseyside and Cheshire. Our mission is to address social disparities by empowering both individuals and communities to flourish. Engaging with our clients truly transforms lives, and if you aspire to make a meaningful impact, Plus Dane...

  • Human Resources Coordinator

    6 days ago

    Liverpool, Liverpool, United Kingdom Tradewind Recruitment Full time

    Job Summary:We are seeking a highly organized and detail-oriented Human Resources Assistant to join our team at Tradewind Recruitment. As an HR Assistant, you will play a crucial role in supporting the day-to-day operations of our HR department.Key Responsibilities:Liaise with managers to ensure the correct operation of the probationary period policy.Monitor...