Service Coordinator

1 month ago


Bucks Horn Oak, United Kingdom First Military Recruitment Ltd Full time

Job Title: Service Controller

Job Summary:

We are seeking a highly organized and communicative Service Controller to join our team at First Military Recruitment Ltd. As a Service Controller, you will be responsible for coordinating service engineers from your allocated depot, ensuring minimal downtime for customers, and providing exceptional customer service.

Key Responsibilities:

  1. Coordinate breakdowns and services for your depot by allocating tasks to engineers and liaising with customers.
  2. Input timesheets on a daily basis and chase customers for order numbers on all work not covered by warranty.
  3. Keep constant communication with customers to provide updates on live breakdowns and arrange warranty cross-hire machines when necessary.
  4. Create estimates for additional work and send to customers within 24 hours.
  5. Send final costings for all retail work and invoice customers for completed work.
  6. Resolve customer invoice queries and maintain a low work-in-progress (WIP) level.
  7. Arrange monthly meetings with the Line Manager to discuss ongoing issues and contribute to the overall success of the company through teamwork and good communication.
  8. Answer incoming calls, log breakdowns, and cover other diary locations during peak times.

Requirements:

  1. Effective team player with awareness of team workloads and ability to prioritize tasks.
  2. Strong time management skills and ability to work under pressure.
  3. Good understanding of customer service procedures, policies, and best practice.
  4. Can-do attitude and willingness to try new ideas and help both internal and external customers.
  5. Company brand awareness and ability to work in a fast-paced environment.

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