Nocturnal Guest Services Associate

4 weeks ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

Are you someone who enjoys the tranquility of the night?

Do you excel in providing exceptional hospitality?

Key Benefits:

Complimentary fitness club membership (terms and conditions apply)
Exclusive discounts on golf services including memberships, guest rates, green fees, buggies, and apparel
Special offers across The QHotels Collection
Discounts for family and friends at various hotels within The QHotels Collection
Support for professional development and training, including coverage of course fees
Opportunities for various learning and growth
Access to an Employee Assistance Program – Hospitality Action
Referral bonuses for bringing in new talent
Complimentary parking
And much more

Your Responsibilities:

As a key member of our night team, you will oversee the reception area during nighttime hours, welcoming guests upon their arrival, facilitating check-ins and check-outs, and addressing all guest inquiries and concerns with a friendly and professional demeanor, ensuring a high level of guest satisfaction throughout their stay.

Is This Position Right for You?

Ability to work independently with minimal supervision
A genuine passion for providing outstanding guest service
A courteous and approachable demeanor
Experience in conflict resolution and problem-solving

Interested in Learning More?

Oulton Hall Hotel, Spa & Golf Resort is a prestigious 4-star establishment featuring 152 luxurious rooms, nestled in beautiful woodlands and boasting a 27-hole golf course. Our dining options include the Calverley Grill restaurant, the Claret Jug restaurant, and a Champagne bar, along with offerings such as afternoon tea and private dining for events. Our leisure amenities encompass a gym, swimming pool, jacuzzi, sauna, steam room, and a serene Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer, committed to promoting diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect, so if you require any reasonable adjustments during the recruitment process, please let us know, and we will accommodate your needs.

Additionally, The QHotels Collection supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.

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