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Technical Support Specialist
3 months ago
We are seeking a committed Technical Support Specialist to join our dynamic IT department. This role presents an excellent opportunity for an individual eager to enhance their technical expertise while collaborating with a talented team. You will have the chance to work with a variety of technologies and systems, fostering both personal and professional growth.
This position is primarily based at our North Wales Head Office, with occasional travel to various locations using a company vehicle, thus a valid driving license is required.
Company Profile:
Darwin Escapes operates 26 remarkable destinations throughout the United Kingdom, each offering a unique experience. Whether your interests lie in hospitality, maintenance, or management, the Darwin family has a career path tailored for you.
Role Responsibilities:
- Deliver technical assistance to staff members.
- Diagnose and resolve technical challenges promptly.
- Work collaboratively with colleagues to provide outstanding IT services.
Qualifications:
- Demonstrated experience in an IT support capacity.
- Familiarity with Active Directory and/or O365 management.
- Experience in supporting computers, laptops, mobile devices, and printers.
- Basic understanding of networking and security principles.
- Strong analytical skills and a proactive mindset.
- A passion for problem-solving and solution-finding.
Benefits:
- Competitive salary.
- Increased holiday allowance with the option to exchange holidays for cash.
- Discounted stays at our luxurious holiday resorts across the UK.
- Complimentary access to all Darwin Escapes facilities, including gyms and swimming pools.
- Food discounts available at all resorts.
- Free round of golf.
- Discounts on spa services.
- Reduced ticket prices for Chester Zoo.
- Referral bonuses for introducing new employees.
- Company sick pay and compassionate leave.
- Employee Assistance Programme.
- Access to the Darwin Academy training programme for career advancement.
- Cycle to work initiative.
- MediCash health plan.
Why Join Us:
At Darwin Escapes, our success is driven by our dedicated team, who are committed to delivering exceptional standards and experiences for our guests. We believe in supporting one another to create lasting memories for our holiday home owners and visitors.
Company Culture:
Embark on your career with one of the fastest-growing companies in the UK holiday sector. With 26 unique locations, we offer a variety of experiences, from tranquil retreats to family-friendly destinations. We strive for excellence in every aspect of our service, ensuring that both our guests and staff enjoy their time with us.
Desired Skills:
- Proven background in IT support.
- Experience with Active Directory and/or O365.
- Ability to support various devices including PCs and mobile phones.
- Understanding of networking and security.
- Strong problem-solving capabilities.
Essential Criteria:
- Eligibility to live and work in the UK.
- A full UK driving license.
