Executive Officer in Director Support

4 weeks ago


Altrincham, Trafford, United Kingdom Succeed Recruitment Full time
Luxury Reservations & Pre-Travel Services Executive

We are seeking a detail-oriented and travel industry professional to join our luxury experiential travel brand as they grow their team. As a Reservations & Pre-Travel Services Executive, you will be responsible for managing and coordinating reservations for clients, ensuring a seamless and efficient booking process.

Key Responsibilities:
  • Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers
  • Daily inbox management – responding to customer enquiries directly and coordinating responses required from other team members
  • Groups Management – loading initial group contracts, rooming lists and maintaining records (i.e. deposit due dates, identifying group variations)
  • Issuing booking sales reports on a daily basis
  • Work with Reservations Manager to support the company's visa processing
  • Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests
  • House management of the Reservations system – undertake the responsibility of tour loading and inventory management
  • Promotions - Creating and editing reservation promotions and special offers
Requirements:
  • Previous experience gained within the travel sector – sales/reservations/customer service
  • Excellent communicator via phone, e-mail and face to face
  • Proactive and able to take initiative
  • Approachable and able to build effective relationships
  • A strong understanding of GDPR
  • Flexible team player
  • Good Word / Excel / Powerpoint / Outlook skills

This is an exciting opportunity to work within a luxury travel role and provide exceptional service to clients. If you are a travel industry professional with a commitment to delivering high-quality results, we encourage you to apply for this role.



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