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IT Support Specialist

2 months ago

South Nutfield Surrey, United Kingdom YourRecruit Full time
Unlock Your Potential in IT Support

We are seeking a skilled and enthusiastic IT Support Specialist to join our team at a leading Managed Service Provider based in Redhill. As a key member of our technical team, you will be responsible for delivering exceptional service and support to our customers.

Key Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat
  • Manage and resolve service cases within our IT Service Management tool
  • Develop knowledge bases, customer guides, and processes to enhance our toolset
  • Gain a deep understanding of small & medium business IT solutions, including Microsoft Windows, Office 365, networking, virtualization, software updates, and backup technologies
Requirements:
  • Service experience in an IT-related role, with a passion for the sector
  • Excellent communication and interpersonal skills, with a love for helping others
  • Flexibility to work overtime periodically, as required
  • Strong organisational skills, with a keen eye for detail
  • Curiosity for technology and its application within an entrepreneurial culture

We offer a competitive salary, 22 days annual leave (rising to 25), performance-based bonus, company laptop, training opportunities, and frequent team social events. If you are a motivated and customer-focused individual looking to launch your IT career, we encourage you to apply.