IT Support Specialist

4 weeks ago


South Nutfield, West Sussex, United Kingdom YourRecruit Full time

Job Title: 2nd Line Support Technician

Location: Redhill

Salary: £35,000 - £45,000

Benefits:

  • 22 days annual leave, rising to 25 (accruing a day per year)
  • Performance-based bonus
  • Company laptop
  • Training opportunities
  • Frequent team social events

Job Description:

We are seeking a highly skilled and motivated 2nd Line Support Technician to join our team at YourRecruit. As a 2nd Line Support Technician, you will be responsible for providing technical support to our clients, resolving IT issues, and working closely with our team to deliver exceptional service.

Responsibilities:

  • Act as a 2nd line point of contact for phone calls, emails, and tickets from customers regarding IT issues
  • Provide technical support and guidance to customers
  • Work closely with our team to resolve IT issues and deliver exceptional service
  • Participate in training and development opportunities to enhance your skills and knowledge

Requirements:

  • 2+ years of experience in a technical support role
  • Strong technical skills and knowledge of IT systems
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and skilled individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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