IT Support Specialist

4 weeks ago


South Nutfield Surrey, United Kingdom YourRecruit Full time
Job Title: 2nd Line Support Technician

We are seeking a highly skilled and motivated 2nd Line Support Technician to join our team at YourRecruit Ltd. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Act as a 2nd line point of contact for phone calls, emails, and tickets from customers regarding IT issues, incidents, and requests.
  • Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
  • Develop strong working relationships with customers and third-party partners.
  • Contribute to project work and new customer on-boardings when required.
Requirements:
  • Gained experience of working within an MSP or similar environment, for a minimum of two/three years.
  • Possess a good understanding of Microsoft Windows-based technologies, servers, virtual desktops, networking, backups, and other relevant IT systems.
  • Exceptionally well-organized person, with an eagle eye for detail.
  • Superb communication skills, both verbal and written.
  • Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.
  • Harbour a natural curiosity and passion for technology.
What We Offer:
  • Competitive salary: £35,000 - £45,000.
  • 22 days annual leave, rising to 25 (accruing a day per year).
  • Performance-based bonus.
  • Company laptop.
  • Training opportunities.
  • Frequent team social events.

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV in Word format only. Please note that only eligible candidates will be contacted for this role, and we reserve the right to close the application process at any time.


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