Customer Compliance Officer

3 weeks ago

Farnborough Green, United Kingdom The Sofa Delivery Company Full time

About The Sofa Delivery Company

We're a leading provider of sofa delivery services, dedicated to delivering exceptional customer experiences. As a Customer Compliance Manager, you'll play a critical role in ensuring our operations meet the highest standards of compliance and customer satisfaction.

Key Responsibilities

  • Ensure high standards of service delivery by your team
  • Support the Central Administration teams in increasing compliance in stock, transport, health & safety, and people
  • Build strong relationships with our retail brand partners
  • Lead, coach, and develop your team, motivating them through all aspects of their roles
  • Hold responsibility for all inbound customer queries being dealt with quickly and effectively
  • Maintain high standards of health and safety and housekeeping throughout the CDC
  • Support the Customer Delivery Manager with any recruitment and onboarding that needs to take place

Requirements

  • You take pride in your work and prioritize the safety of yourself and those around you
  • You like variety in your day and the occasional challenge
  • You have a dedicated work ethic and want to be recognized and rewarded for it
  • You want to work in an environment where everyone is welcome and can have fun
  • You enjoy working as part of a wider team
  • You have experience in auditing processes, maintenance, WTD & drivers' hours legislations
  • You have experience in stock management and maintenance
  • You have experience managing a team and encouraging great performance
  • You strive to deliver high standards of customer service and compliance

Benefits

  • A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers
  • A fantastic 5 in 7 shift pattern, meaning more time to spend relaxing with your nearest and dearest
  • 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
  • Access to a wide range of perks, including amazing retailer and days out discounts
  • We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body, and life
  • Free, on-site, physio sessions
  • Company Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
  • Enhanced maternity, paternity, and adoption leave
  • Any offer is subject to DBS Checks

  • Compliance Counsel

    4 days ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    Unlock Your Potential as a Regulatory Liaison CounselSovos Compliance is seeking a highly skilled Regulatory Liaison Counsel to join our team. As a global leader in tax compliance, we're transforming the industry from a business requirement to a force for growth.In this role, you'll bridge the gap between our regulatory expertise and strategic ISV partners,...

  • Compliance Counsel

    4 days ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    Unlock Your Potential as a Regulatory Liaison CounselSovos Compliance is seeking a highly skilled Regulatory Liaison Counsel to join our team. As a global leader in tax compliance, we're transforming the industry from a business requirement to a force for growth.In this role, you'll bridge the gap between our regulatory expertise and strategic ISV partners,...

  • Compliance Services Representative

    6 days ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    About the RoleWe are seeking a highly organized and detail-oriented Compliance Services Representative to join our team at Sovos Compliance. As a key member of our Registrations Team, you will play a critical role in ensuring our clients are successfully onboarded into our Compliance Teams and registrations are obtained with the relevant authorities...

  • Compliance Services Representative

    6 days ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    About the RoleWe are seeking a highly organized and detail-oriented Compliance Services Representative to join our team at Sovos Compliance. As a key member of our Registrations Team, you will play a critical role in ensuring our clients are successfully onboarded into our Compliance Teams and registrations are obtained with the relevant authorities...

  • Customer Compliance Officer

    3 days ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Careers Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company. As a key member of our compliance team, you will play a vital role in ensuring that our customers receive exceptional service and that our business operations remain safe and compliant.As a Customer Compliance Manager, you will be...

  • Customer Compliance Officer

    2 days ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Careers Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company. As a key member of our compliance team, you will play a vital role in ensuring that our customers receive exceptional service and that our business operations remain safe and compliant.As a Customer Compliance Manager, you will be...

  • Customer Compliance Officer

    3 weeks ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    Job OverviewThe Sofa Delivery Company is seeking a highly skilled Customer Compliance Manager to join our team. As a key member of our organization, you will play a vital role in ensuring that our customer interactions are handled with the highest level of service and compliance.Key Responsibilities:Manage our on-site Administrators to ensure seamless...

  • Customer Compliance Officer

    3 weeks ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    Job OverviewThe Sofa Delivery Company is seeking a highly skilled Customer Compliance Manager to join our team. As a key member of our organization, you will play a vital role in ensuring that our customer interactions are handled with the highest level of service and compliance.Key Responsibilities:Manage our on-site Administrators to ensure seamless...

  • Customer Compliance Officer

    7 days ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will be responsible for ensuring that all customer queries are handled promptly and with the highest level of service.Key Responsibilities:Manage our on-site Administrators to ensure seamless customer...

  • Customer Compliance Officer

    7 days ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will be responsible for ensuring that all customer queries are handled promptly and with the highest level of service.Key Responsibilities:Manage our on-site Administrators to ensure seamless customer...

  • Customer Compliance Officer

    2 weeks ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will play a vital role in ensuring that all customer queries are handled promptly and with the highest level of service.Key Responsibilities:Manage our on-site Administrators to ensure seamless...

  • Tax Solutions Expert

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team at Sovos Compliance. As a Sales Engineer, you will play a critical role in providing technical support to our sales team and delivering innovative solutions to our customers.Key ResponsibilitiesProvide domain expertise around our Indirect Tax Technology Suite (ITTS)...

  • Tax Solutions Expert

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team at Sovos Compliance. As a Sales Engineer, you will play a critical role in providing technical support to our sales team and delivering innovative solutions to our customers.Key ResponsibilitiesProvide domain expertise around our Indirect Tax Technology Suite (ITTS)...

  • Customer Compliance Officer

    9 hours ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleThe Sofa Delivery Company is seeking a highly skilled Customer Compliance Manager to join our team. As a key member of our compliance team, you will play a vital role in ensuring that our customer queries are handled promptly and with the highest level of service.In this role, you will work closely with our on-site Administrators to ensure that...

  • Customer Compliance Officer

    11 hours ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleThe Sofa Delivery Company is seeking a highly skilled Customer Compliance Manager to join our team. As a key member of our compliance team, you will play a vital role in ensuring that our customer queries are handled promptly and with the highest level of service.In this role, you will work closely with our on-site Administrators to ensure that...

  • Customer Compliance Officer

    2 weeks ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will be responsible for ensuring that all customer queries are handled promptly and with the highest level of service.Main Responsibilities:Manage our on-site Administrators to ensure seamless...

  • Customer Compliance Officer

    2 weeks ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will be responsible for ensuring that all customer queries are handled promptly and with the highest level of service.Main Responsibilities:Manage our on-site Administrators to ensure seamless...

  • Customer Compliance Officer

    1 week ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will be responsible for ensuring that all customer queries are handled promptly and with the highest level of service.Key Responsibilities:Manage our on-site Administrators to ensure seamless customer...

  • Customer Compliance Officer

    1 week ago

    Farnborough, Hampshire, United Kingdom The Sofa Delivery Company Full time

    About the RoleWe are seeking a highly skilled Customer Compliance Manager to join our team at The Sofa Delivery Company.As a key member of our expert team, you will be responsible for ensuring that all customer queries are handled promptly and with the highest level of service.Key Responsibilities:Manage our on-site Administrators to ensure seamless customer...

  • Compliance Engineer

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Sovos Compliance Full time

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team at Sovos Compliance. As a Sales Engineer, you will play a critical role in providing technical support to our sales team and delivering innovative solutions to our customers.Key ResponsibilitiesTechnical Support: Provide technical expertise to our sales team during the sales cycle,...