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Accommodation Operations Manager

2 months ago

Exeter, Devon, United Kingdom National Grid Full time
About National Grid Electricity Distribution

We are a leading electricity distribution business, serving communities of over 8 million people in the Midlands, the Southwest of England, and South Wales. Our expert teams deliver heat, light, and power for homes and businesses.

We are committed to building an inclusive workplace, celebrating individual differences, and actively bringing in employees from diverse backgrounds to reflect the community we serve.

Main Responsibilities
  1. Health and Safety Leadership: Ensure your team adheres to Health and Safety regulations, maintaining a safe and productive working environment.
  2. Work Scheduling: Efficiently schedule work activities to optimize team productivity and performance.
  3. Team Collaboration: Collaborate with other teams to manage workload, driving team productivity and individual performance management.
  4. Training and Development: Ensure team members have the necessary training and work authorizations to perform their roles safely and effectively.
  5. Customer Service: Respond quickly and professionally to customer complaints, providing excellent customer service.
The Ideal Candidate

We are seeking an excellent communicator with a proven track record of managing teams, experienced in being an escalation point for both the team and external customers.

  1. Health and Safety Knowledge: Develop a good understanding of Health and Safety legislation, Electricity Safety, Quality, and Continuity Regulations 2002, and Electricity at Work Regulations 1989.
  2. Organizational Skills: Be organized, with strong problem-solving and planning abilities.
  3. Communication Skills: Possess good communication skills, with the ability to build strong relationships with customers.
  4. Performance Management: Understand and effectively manage performance, driving team productivity and individual performance.
  5. Craft Knowledge: Have knowledge of craft roles or be willing to quickly develop an understanding of these roles and the work activities in your team.
  6. NRSWA Qualification: Hold a NRSWA qualification or be willing to obtain one, with full training provided.
About the Company

Joining National Grid means career opportunities and well-deserved recognition. You will benefit from:

  1. Competitive Salary: A competitive salary, with opportunities for career growth and development.
  2. Pension Scheme: A contributory pension scheme, with employer matching contributions.
  3. Annual Share Save Plan: An annual share save plan, allowing you to save and invest in the company.
  4. Private Healthcare: A contributory private healthcare scheme for you and your family.
  5. Employee Assistance Programme: Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
  6. Free Parking: Free on-site parking at all our main sites.