Executive Director of Hospitality Operations
2 months ago
The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland, including bars, restaurants, hotels, and more.
Job OverviewWe are seeking an experienced and driven General Manager to lead Grosvenor Café and The Gardener. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.
Key Responsibilities- Leadership: Oversee daily operations and inspire your team to deliver outstanding service and hospitality.
- Financial Management: Monitor budgets, control costs, and ensure profitability while delivering a high-quality customer experience.
- Customer Satisfaction: Maintain the highest standards of customer service to exceed guest expectations.
- Staff Development: Recruit, train, and mentor a talented team to create a positive and productive working environment.
- Event Management: Work closely with the events team to organise and execute private functions, live entertainment, and special events.
- Health & Safety: Ensure compliance with all health and safety regulations, food hygiene standards, and licencing laws.
- Business Growth: Develop strategies to drive footfall, increase revenue, and maintain Grosvenor Café's reputation as a premier destination.
- Proven experience in a management role within the hospitality industry, preferably within a café, restaurant, or bar environment.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication, organisational, and problem-solving skills.
- A proactive, hands-on approach to managing operations and improving efficiency.
- A passion for delivering exceptional customer service.
- Flexibility to work evenings, weekends, and holidays as required.
- Competitive salary and bonus structure.
- TRONC electronic tips Our staff keep 100% of tips earned in venues.
- Opportunities for career development within Scotland's leading hospitality group.
- Employee benefits including discounts across all Scotsman Group venues.
- A dynamic and supportive work environment.
- Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- Cycle to Work Scheme
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