Field Service Technician
2 months ago
Are you looking for a challenging opportunity that can provide you with a pathway for your own personal and career development in the field of equipment maintenance?
TSG Solutions is committed to expanding our nationwide teams with like-minded individuals, enabling us to offer the best possible solutions to our customers. We are now hiring a Field Service Technician to join our team in the North East of England.
Key Responsibilities:
- Perform daily diagnostic testing, troubleshooting, and repair of customer equipment, including dispensers, tank gauges, EPOS systems, and media solutions.
- Install and commission new equipment to ensure seamless integration and optimal performance.
- Maintain and enhance customer relationships through effective communication and issue resolution.
- Produce timely and accurate service reports to track progress and identify areas for improvement.
- Ensure all calls are attended promptly and within set Service Level Agreements (SLAs).
- Ensure all company equipment is properly maintained and in good working order at all times.
- Ensure compliance with set Health, Safety, Security, and Environment (HSSE) guidelines.
Requirements:
- Mechanical/Electrical Engineering HNC/HND (equivalent) and/or relevant experience.
- Technical awareness, including experience of diagnosing and repairing mechanical, electrical, and electronic systems.
- Ability to voltage test AC/DC single and three-phase supplies.
- Confident in the use of hand tools.
- Strong customer service skills with the ability to interact confidently and professionally with end customers.
- Flexible approach with the ability to work alone or as part of a team.
- Good communication skills.
- Understanding of PC hardware, networking, and IT troubleshooting a plus.
TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We recognise the value that a diverse and inclusive workforce brings, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG UK.
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