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Payroll Subject Matter Expert

2 months ago


Cardiff, Cardiff, United Kingdom Legal & General Full time
Job Description

Legal & General supports the savings, protection, and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages, and financial advice on our range of lending products.

We are the UK's number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected.

As a key member of our team, you will play a crucial role in helping create brighter financial futures for all our customers.

Key Responsibilities
  • Assist the payroll leadership team in modifying and enhancing the current payment processes and systems to meet evolving changes and new requirements.
  • Support the Payroll Systems manager and Operations Manager in user testing and monitoring the implementation of changes to the payment systems.
  • Assist colleagues by disseminating knowledge, conducting training on procedures to uphold outstanding customer service and departmental quality standards.
  • Undertake transaction monitoring to protect both the Legal & General and our customers from any financial loss.
  • Ensure that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times.
  • Identify areas of improvement and working within our processes and agile framework to take action to continually enhance the customer journey.
  • Assume responsibilities of other Grade 4 and leadership roles in their absence, ensuring continuity of service and project progression.
Requirements
  • Prior experience of processing payroll.
  • Exposure to payroll reconciliations, exceptions, and variance analysis and resolution.
  • Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis.
  • Ability to perform analysis and interpretation of financial and technical payroll data for reconciliation and query resolution.
  • Good Excel skills is a big plus.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.