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Operations Supervisor

2 months ago

Manchester, United Kingdom Empower Digital Limited Full time
Position Title: Operations Supervisor

Location: On-site

Reporting Structure:
Reports directly to the Chief Operating Officer (COO)

Work Schedule:
Standard hours are Monday to Friday, 9 AM to 6 PM, with some flexibility.

Empower Digital Limited is dedicated to enhancing the lives of its clients by providing innovative solutions that empower their professional and personal growth.

Our organization is rapidly expanding, with a focus on creating vibrant communities across key urban areas.

Role Overview:
As an Operations Supervisor, you will play a crucial role in managing the daily functions of our property.

Your efforts will be vital in maintaining high occupancy levels and ensuring a smooth experience for tenants, from initial inquiries to onboarding and ongoing support.

This position offers a degree of autonomy while requiring close collaboration with the COO.

We are looking for a motivated, adaptable, and exceptionally organized individual who possesses a strong business acumen and a proactive approach to problem-solving.

Key Responsibilities:

Property Oversight:
• Achieve and maintain full resident occupancy
• Meet or exceed revenue generation targets
• Oversee daily operations, ensuring timely rent collection and adherence to policies and procedures
• Provide comprehensive performance reports to the COO
• Ensure accurate financial and resident data management
• Conduct daily team meetings on-site
• Address emergencies and implement service recovery protocols as needed

Resident Engagement and Sales:
• Manage the resident experience from initial inquiry through to departure
• Deliver exceptional customer service to both prospective and current residents, achieving monthly leasing goals
• Facilitate a professional letting process, including viewings and contract finalization
• Prepare tenancy agreements and ensure all documentation is completed accurately
• Maintain detailed records of all leasing activities
• Monitor resident satisfaction and market trends
• Utilize online property platforms and social media to promote available units
• Assist in developing marketing strategies to attract new tenants
• Foster strong relationships with residents, gathering feedback to enhance their living experience
• Perform additional duties as required

Qualifications and Skills:

Essential:
• Strong business knowledge and experience in management or administrative roles, preferably in real estate
• Excellent communication skills, both written and verbal
• Exceptional interpersonal and client management abilities; strong teamwork and leadership skills
• Initiative and creativity in problem-solving
• Strong organizational skills with the ability to handle multiple tasks effectively
• Self-motivated with a positive, results-oriented mindset
• Proficient negotiation and sales skills

Preferred:
• Experience in property management and sales
• Understanding of business functions such as finance, HR, and marketing
• Knowledge of tenancy legislation and compliance
• Proficiency in CRM software and Microsoft Office Suite

Benefits:
• Competitive salary and performance-based bonuses
• A dynamic and supportive work environment
• Commitment to diversity and inclusion in the workplace.

Application Process:
If you are interested in this opportunity, please submit your CV.