Receptionist Evening Shift
1 month ago
We are seeking a professional and friendly Receptionist to join our Front of House Team at Ragdale Hall Spa. As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth check-in experience.
Main Responsibilities:- Provide exceptional customer service to our guests, responding to their queries and requests in a timely and professional manner.
- Process guest details using our computerised hotel system, ensuring accuracy and attention to detail.
- Ensure billing charges are entered correctly and daily takings are balanced, maintaining a high level of financial accuracy.
- Deal with guest queries and resolve any issues promptly, ensuring a positive experience for our guests.
- Produce accurate guest accounts upon check-out, ensuring a smooth departure process.
- Communicate effectively with guests, adapting your manner to suit different situations and personalities.
We are looking for an individual with excellent communication and interpersonal skills, who is able to work well under pressure and as part of a team. Experience in a customer-facing role is desirable, but full training will be provided. GCSE grade C or above in Maths and English are essential.
Hours of Work:This is a part-time role, working 10 hours per week on a 2-week rota. You will work 2 evenings in week 1 and 3 evenings in week 2, including alternate weekends.
Salary:Age 16-17: £8.20 per hourAge 18-20: £9.65 per hourAge 21+: £11.54 per hour
Perks:- Potential earnings of up to £1400 per year in tips (based on full-time hours)
- Exciting prospects for career advancement
- Complimentary breakfast, lunch, and tea during working hours, as well as regular special treats
- Free parking on site
- Free transport available from Melton Mowbray and Asfordby
- Take advantage of our amazing facilities, including the gymnasium, exercise classes, and Thermal Spa
- Enjoy generous discounts in our retail areas and food and drink outlets
- A huge 50% discount on most beauty treatments
- Employee Assistance Programme
- Discounted stays and day packages for you, your friends, and family
- Generous recommend a friend employee referral scheme
- Long service bonuses and celebration events to acknowledge loyalty
- Recognition and reward schemes, including high street gift cards and vouchers
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