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Customer Service Team Lead
2 months ago
Job Summary:
Adecco is seeking a highly skilled and experienced Customer Service Team Lead to join our team in Stratford, London. As a key member of our operations team, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities.
Key Responsibilities:
- Team Leadership: Plan and organize the Customer Service team to ensure all processes are adequately covered and service is at the agreed level.
- Communication: Lead daily meetings with the team to provide guidance and support, and share knowledge, experience, and information with team members.
- Staff Management: Identify staff shortages and arrange appropriate cover, and collaborate with others to achieve team objectives.
- Performance Management: Motivate, coach, and support the team to achieve their goals, and provide regular feedback and recognition.
Requirements:
- Communication Skills: Confident and clear communication skills across all channels.
- Industry Knowledge: Demonstrated ability to work in a fast-paced, customer-facing environment, and willingness to learn about the industry, products, and customer needs.
Benefits:
- Competitive Salary: £28,000 + Excellent progression and benefits that are regularly reviewed.
- Opportunities for Growth: Short and long-term incentives, healthcare benefits, learning opportunities, mobility opportunities, life insurance, and volunteering opportunities.
