Technical Support Specialist
5 days ago
Job Summary:
Xact Placements Limited is seeking a highly skilled Technical Support Specialist to join our team as a Break Fix Engineer in Cardiff. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance to our clients and ensuring the smooth operation of our services.
Key Responsibilities:
- Provide timely and effective technical support to assigned accounts, ensuring that all issues are resolved within agreed service level agreements (SLAs).
- Investigate and rectify faults reported by clients and channel partners, utilizing your technical expertise to identify and resolve complex issues.
- Perform routine maintenance and modifications on devices, as well as install new equipment as required.
- Support clients during installations and provide training on new equipment and software.
- Stay up-to-date with SLAs and solutions in use, ensuring that you are fully conversant with all technical aspects of the role.
- Collaborate with colleagues to ensure seamless support during busy periods or when team members are absent.
- Log call details accurately and within agreed timescales, providing valuable insights for future support and improvement.
- Identify and report recurring faults to enable proactive management and minimize downtime.
- Share technical expertise and knowledge with team members to enhance overall support capabilities.
- Maintain stock levels of boot stock and site stock, ensuring that all necessary equipment is available when needed.
- Participate in product training and development to stay current with the latest technologies and solutions.
- Adhere to all company policies and procedures, as well as customer health and safety guidelines.
Requirements:
- Previous experience in a field technical support environment, preferably within the MFP/copier/print arena.
- City & Guilds or similar qualification, or comparative competence level.
- Ability to think logically and resolve complex issues efficiently.
- Excellent communication and interpersonal skills to deliver exceptional customer service.
Benefits:
- Competitive salary range: £25,000 - £30,000.
- Company car with fuel card.
- Laptop, tools, and phone provided.
-
Technical Specialist
5 days ago
Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Rise Technical Recruitment. As a LEV Expert, you will play a pivotal role in testing, service, and repairs across a wide range of customer sites.Key ResponsibilitiesConduct thorough testing and inspection of equipment to ensure optimal performanceProvide expert service and...
-
Technical Specialist
5 days ago
Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Rise Technical Recruitment. As a LEV Expert, you will play a pivotal role in testing, service, and repairs across a wide range of customer sites.Key ResponsibilitiesConduct thorough testing and inspection of equipment to ensure optimal performanceProvide expert service and...
-
Technical Product Specialist
6 days ago
Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionJob Title: Technical Product SpecialistJob Type: Full-timeIndustry: Manufacturing, Construction, Civil EngineeringJob Description:We are seeking a highly skilled Technical Product Specialist to join our team at Rise Technical Recruitment Limited. As a Technical Product Specialist, you will be responsible for providing technical support,...
-
Technical Support Specialist
1 week ago
Cardiff, Cardiff, United Kingdom eTeach UK Limited Full timeJob SummaryeTeach UK Limited is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to lecturing and assessing staff across all campuses.Key ResponsibilitiesTechnical Support: Provide technical support to lecturing and assessing staff, ensuring...
-
Technical Support Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Job Board Direct Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Job Board Direct. As a leading supplier of ID cards, software, printers, and accessories, we require an individual with expertise in card printing and technical support.Key ResponsibilitiesProvide technical support to clients and internal teamsInstall, configure,...
-
Technical Support Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Job Board Direct Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Job Board Direct. As a leading supplier of ID cards, software, printers, and accessories, we require an individual with expertise in card printing and technical support.Key ResponsibilitiesProvide technical support to clients and internal teamsInstall, configure,...
-
Technical Support Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom National Museum of Wales Full time £33,562 - £38,239Job Title: Technical Support SpecialistLanguage Requirement: Proficiency in Welsh is desirable for this position.Company: National Museum of WalesEmployment Type: PermanentOverview:We invite applications from individuals who are enthusiastic about providing exceptional technical support. Your ability to communicate in Welsh will be considered an asset,...
-
Technical Support Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Xact Placements Limited Full timeJob Summary:Xact Placements Limited is seeking a highly skilled Technical Support Specialist to join our team as a Break Fix Engineer in Cardiff. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance to our clients and ensuring the smooth operation of our services.Key Responsibilities:Provide...
-
Technical Support Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Xact Placements Limited Full timeJob Summary:Xact Placements Limited is seeking a highly skilled Technical Support Specialist to join our team as a Break Fix Engineer in Cardiff. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance to our clients and ensuring the smooth operation of our services.Key Responsibilities:Provide...
-
Technical Sales Support Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Hunter Selection Careers Full timeJob Summary:We are seeking a highly skilled Technical Sales Support Specialist to join our team at Hunter Selection Careers. As a Technical Sales Support Specialist, you will play a vital role in supporting our engineering and commercial teams with customer and product support.Key Responsibilities:Lead the product support activities to provide exceptional...
-
Technical Sales Support Specialist
2 days ago
Cardiff, Cardiff, United Kingdom Hunter Selection Careers Full timeJob Summary:We are seeking a highly skilled Technical Sales Support Specialist to join our team at Hunter Selection Careers. As a Technical Sales Support Specialist, you will play a vital role in supporting our engineering and commercial teams with customer and product support.Key Responsibilities:Lead the product support activities to provide exceptional...
-
Senior Technical Support Specialist
6 days ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Alcumus. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesProvide 3rd line technical support to our...
-
Senior Technical Support Specialist
5 days ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Alcumus. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesProvide 3rd line technical support to our...
-
Senior Technical Support Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Alcumus. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their technology needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and...
-
Senior Technical Support Specialist
5 days ago
Cardiff, Cardiff, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Alcumus. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their technology needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and...
-
Manufacturing Technical Support Specialist
16 hours ago
Cardiff, Cardiff, United Kingdom Undisclosed Full timeJob Overview**Role Summary**We are seeking a highly skilled Manufacturing Technical Support Specialist to join our team at Undisclosed. As a key member of our Technical Support team, you will play a critical role in delivering high-quality products and services to our customers.Key ResponsibilitiesCollaborate with the production team to troubleshoot issues...
-
Manufacturing Technical Support Specialist
19 hours ago
Cardiff, Cardiff, United Kingdom Undisclosed Full timeJob Overview**Role Summary**We are seeking a highly skilled Manufacturing Technical Support Specialist to join our team at Undisclosed. As a key member of our Technical Support team, you will play a critical role in delivering high-quality products and services to our customers.Key ResponsibilitiesCollaborate with the production team to troubleshoot issues...
-
Technical Sales Support Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Hunter Selection Full timeJob OverviewWe are seeking a highly skilled Technical Sales Support Specialist to join our team at Hunter Selection.Key Responsibilities:Provide technical sales support to clients and internal stakeholdersDevelop and maintain strong relationships with clients and partnersCollaborate with cross-functional teams to drive sales growth and customer...
-
Technical Sales Support Specialist
3 days ago
Cardiff, Cardiff, United Kingdom Hunter Selection Full timeJob OverviewWe are seeking a highly skilled Technical Sales Support Specialist to join our team at Hunter Selection.Key Responsibilities:Provide technical sales support to clients and internal stakeholdersDevelop and maintain strong relationships with clients and partnersCollaborate with cross-functional teams to drive sales growth and customer...
-
Technical Support Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Venesky Brown Full timePosition OverviewVenesky-Brown is seeking a Technical Support Specialist to join a public sector organization. This role involves providing essential IT support and will require on-site presence. A vehicle will be provided for transportation to various locations as needed.Key Responsibilities:Establish and maintain effective communication with customers and...