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Residential Property Supervisor

2 months ago

London, Greater London, United Kingdom FirstPort Full time
Job Overview Position: Residential Property Supervisor

**Location:** Overseeing a diverse portfolio across various regions

**Working Hours:** 35 hours per week

As a Residential Property Supervisor, you will play a vital role in our mission to become the UK's preferred residential property management service by:

  • Delivering outstanding property management and customer service, ensuring a seamless and engaging experience for our clients.
  • Implementing our strategic framework to maintain properties effectively for both landlords and residents, ensuring compliance with all statutory requirements as the appointed property supervisor.
  • Embodying our core values to naturally attract new business opportunities and drive growth.

This position reports to the regional supervisor and may involve managing a team of up to 10 direct reports, with additional indirect reports based on your assigned portfolio.

**Candidate Profile**

You should have a strong passion for delivering exceptional customer service, evidenced by a solid track record in the field. Experience in the property sector is advantageous but not mandatory.

You will be an effective communicator, capable of negotiating and influencing various stakeholders. Your skills in leading meetings and presenting complex updates and financial data to diverse audiences will be crucial. High standards in both verbal and written communication are expected.

A proactive problem solver, you will take initiative in addressing customer inquiries promptly and efficiently. You should be comfortable working independently across multiple environments within your portfolio.

Experience in managing challenging situations calmly and professionally is essential. You will prioritize health and safety, conducting regular inspections and maintaining accurate records to ensure compliance.

Self-driven and proactive, you thrive in independent work settings while valuing collaboration with supportive colleagues during team meetings.

Proficiency in technology is important; you should be comfortable using laptops and tablets, with fluency in various Microsoft applications to manage administrative and financial records electronically.

Your ideal role will be dynamic, allowing you to engage with people and positively impact their daily lives. You should also enjoy traveling and meeting new individuals within our organization.

**About FirstPort**

FirstPort stands as the largest and most experienced residential property management company in the UK, employing over 3,000 dedicated professionals committed to caring for people's homes.

Exceptional property management transcends mere physical structures. We recognize and appreciate the contributions of our team members, ensuring they are equipped with the skills and resources necessary to excel in their roles and achieve their full potential.

Our core values guide our commitment to delivering outstanding service and shape the relationships we cultivate with customers and clients. They are integral to our culture and serve as benchmarks for measuring and rewarding performance.

**Key Responsibilities**

  • As a remote supervisor, you will autonomously manage your schedule, visiting properties regularly and prioritizing those that require additional attention.
  • Organize and lead regular meetings with key stakeholders within your portfolio, fostering open communication and guiding decision-making processes.
  • Oversee and authorize all expenditures throughout the year, ensuring cash flow management to prevent funding issues while delivering value for money for clients.
  • Collaborate with the credit control team to ensure effective management of portfolio debts, including initial collection of routine service charge arrears.
  • Ensure compliance with essential health and safety regulations, acting as the 'Responsible Person' for on-site fire safety compliance.
  • Conduct thorough site inspections and visits to ensure portfolio KPIs are met in alignment with our strategic framework.
  • Complete all health and safety risk assessments and follow-up actions within specified timelines, taking ownership of any enforcement actions as necessary.
  • Ensure timely execution of major and planned remedial works, managing contracts with external contractors to meet customer expectations.
  • Deliver professional and effective management of new schemes integrated into FirstPort's portfolio.

**Employee Benefits**

Our commitment to excellence extends to our employees. We provide the necessary technology, training, and support to help you succeed in your role. We offer competitive salaries along with a comprehensive benefits package, including exclusive discounts to enhance your financial well-being and health.

**Diversity Commitment**

FirstPort is dedicated to promoting diversity and recruits based on merit. We welcome applications from individuals seeking job share opportunities.

**Application Process**

To apply for this position, please follow the application instructions provided. You will be required to submit your CV and respond to a few preliminary questions. Additionally, you may be asked to complete verbal and numerical reasoning assessments online.

Candidates meeting the role criteria will be contacted for a brief telephone interview, and shortlisted candidates will be invited for interviews with the hiring manager and key stakeholders.