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Parenting Leave Administrator

2 months ago

London, Greater London, United Kingdom Bright Horizons Full time

**Job Title:** Family Care Programme Administrator

**Job Summary:**

We are seeking a highly organized and detail-oriented Family Care Programme Administrator to join our team at Bright Horizons. As a key member of our HR team, you will be responsible for providing administrative support for our Family Care Programme, ensuring the smooth delivery of services to our employees.

**Key Responsibilities:**

  • Manage the Parenting mailbox and respond to queries in a timely and accurate manner.
  • Act as the initial point of contact for all parenting policy and process queries.
  • Maintain employee's parenting mailbox files and ensure accurate record-keeping.
  • Initiate parenting leave process upon receipt of employee notification to take the leave.
  • Escalate complex cases to Family Care Program Lead in a timely manner.
  • Advising on and signposting to firm's offerings and services relevant to parenting population.
  • Manage the administrative requirements of the parenting leave processes, including evidence and record-keeping.
  • Manage weekly parenting communications and ensure timely notification of leave changes and relevant evidence.
  • Update parenting data trackers and assist employees with SMP1 Form processing.
  • Utilize the firm's systems to fact-find and resolve queries proactively.
  • Escalate vacation cases to Family Care Program Lead and wider Wellness Team and manage comms as appropriate.
  • Update internal intranet as and when required.
  • Update Parenting Meetings agenda and note-taking.
  • Support with Family Care Programme documents and collateral review.
  • Support with the year-end activities in partnership with other business functions.

**Requirements:**

  • Experience in a similar HR support role.
  • Experience of working for a large corporate organization with the ability to work in a fast-paced and demanding environment.
  • HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support.
  • Experience of planning, prioritizing, and organizing work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines.
  • High level of computer literacy.

**Qualifications:**

  • CIPD Level 3 (Essential).

**Personal Attributes:**

  • Strong organizational and communication skills, and attention to detail.
  • Strong team player and self-starter, with excellent initiative.
  • Highly motivated and driven while making positive impact and meeting deadlines.
  • Ability to build trust and strong relationships.
  • Ability to work collaboratively as part of wider team.
  • Thrives in a fast-paced, dynamic environment while displaying calm approach and 'can-do' attitude.
  • Flexibility to adapt to the evolving needs of the role and the firm.