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Renewals Agent

2 months ago

Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly motivated and customer-focused Renewals Agent to join our team at Acorn Insurance & Financial Services LTD. As a Renewals Agent, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the policy renewal process.

Key Responsibilities
  • Review and process renewal invites, ensuring compliance with regulatory requirements
  • Invite policies compliantly, maintaining accurate records and updating client information as necessary
  • Conduct thorough analysis of market trends and customer needs to inform renewal decisions
  • Handle inbound and outbound calls, providing exceptional customer service and resolving queries efficiently
  • Renew policies motor policies compliantly, ensuring seamless transitions for customers
  • Auto-renew motor policies compliantly, minimizing disruptions to customers
  • Sell added-value products compliantly, enhancing customer experiences and driving revenue growth
  • Respond to customer renewal queries, providing timely and accurate information
Requirements
  • Excellent IT and data entry skills, with proficiency in Microsoft Excel, Word, and Outlook
  • Good standard of numeracy and literacy, with strong communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Previous sales or customer service experience, with a proven track record of success
  • Insurance experience is desirable, but not essential as comprehensive training will be provided
  • Excellent customer service skills, incorporating a confident and pleasant phone manner
  • Good organizational skills, with the ability to work independently and as part of a team
  • Target-driven, with a focus on delivering exceptional results and exceeding performance expectations
  • Proficient computer skills, including Microsoft Excel, Word, and Outlook
  • Highly self-motivated, with a proactive approach to problem-solving and a willingness to learn and adapt
  • Ability to communicate effectively at all levels, both verbally and in writing
  • Polite and professional, with a strong commitment to customer satisfaction
  • Work to targets and KPIs, driving business growth and success
  • Team player, with a collaborative approach to achieving shared goals
About Us

Acorn Insurance & Financial Services LTD is a growing business with a strong reputation for delivering exceptional customer service and support. We offer a comprehensive training program, ensuring our employees have the skills and knowledge necessary to succeed in their roles. Our company culture values diversity, inclusivity, and respect, providing a positive and supportive work environment for all employees.

What We Offer
  • Enhanced annual leave entitlement, starting at 31 days and potentially increasing to 35 days per year, depending on grade and length of service
  • Additional buy and sell holidays
  • Company sick pay scheme
  • Company-paid maternity and paternity leave
  • Generous company pension scheme
  • A comprehensive mental health support system, including the Employee Assistance Programme (EAP)
  • A wide network of mental health first aiders
  • Our own reward and discount platform, 'Your Tomorrow'
  • Fresh fruit deliveries twice a week
  • £250 refer-a-friend bonus
  • Cycle-to-work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Regular employment engagement, including ongoing competitions with fantastic prizes
  • Charity fundraising events