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Customer Experience Representative

2 months ago

Plymouth, Plymouth, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and entertainment company, operating a number of popular brands across the UK. Our venues offer a unique and exciting experience for customers, with a range of games, food, and drink options.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an F&B Host. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities

  • Provide exceptional customer service, ensuring that all guests have an amazing experience with us and can't wait to return.
  • Be familiar and conversant with current promotions and products available, ensuring that customers can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, delivering products you are proud of.
  • Aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that customers always have the opportunity to access products at all times.

Requirements

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • (Preferred) Previous experience working in a multifaceted role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

What We Offer

Working hours between 6pm-6am

Birthday Meal

Team Social events