Senior Operations Manager
5 hours ago
We are seeking an experienced Associate Director to lead the operational and strategic direction of our cleaning services division. The successful candidate will have a proven track record in senior operations roles within FM businesses, preferably with soft FM experience.
Key Responsibilities:- Manage a division delivering £30M annual sales, ensuring customer satisfaction and retention through effective KPI management and service level agreements.
- Lead a team of senior managers to drive operational excellence across the division.
- Develop and implement commercial contracts to ensure contractual obligations are met.
- Collaborate with HR to champion the people, health & safety, and wellbeing strategy.
- Work closely with stakeholders to champion a positive, productive, and cohesive culture.
- Proven track record in senior operations roles within FM businesses.
- Strong practical knowledge of commercial contracts.
- Experience of leading teams and managing KPIs.
- Ability to work with senior stakeholders and major projects.
- Excellent communication and interpersonal skills.
About Us
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