Senior Operations Manager

5 hours ago


Birmingham, Birmingham, United Kingdom Detail2Recruitment Full time
Associate Director - Cleaning Services

We are seeking an experienced Associate Director to lead the operational and strategic direction of our cleaning services division. The successful candidate will have a proven track record in senior operations roles within FM businesses, preferably with soft FM experience.

Key Responsibilities:
  • Manage a division delivering £30M annual sales, ensuring customer satisfaction and retention through effective KPI management and service level agreements.
  • Lead a team of senior managers to drive operational excellence across the division.
  • Develop and implement commercial contracts to ensure contractual obligations are met.
  • Collaborate with HR to champion the people, health & safety, and wellbeing strategy.
  • Work closely with stakeholders to champion a positive, productive, and cohesive culture.
Requirements:
  • Proven track record in senior operations roles within FM businesses.
  • Strong practical knowledge of commercial contracts.
  • Experience of leading teams and managing KPIs.
  • Ability to work with senior stakeholders and major projects.
  • Excellent communication and interpersonal skills.

About Us

Detail2Recruitment acts as an employment agency for this position. Please note that due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we use, process, store, and disclose your personal information, please refer to our privacy policy.



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