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Customer Relationship Manager
2 months ago
A prominent entity in the commercial HVAC sector, servicing a vast portfolio of prestigious clients across the UK, is seeking a dedicated Customer Relationship Manager. This role is pivotal in overseeing service and maintenance agreements throughout central London, ensuring that client service standards are upheld at the highest level and that customer satisfaction remains paramount.
With recent expansion, the organization is looking for a professional who will take charge of a team of mobile engineers engaged in installations, repairs, and maintenance tasks. The successful candidate will also be responsible for managing the associated profit and loss, with a strong focus on financial performance and cost management.
The ideal candidate will possess a proven ability to foster customer relationships, ensuring that contract renewals are seamless and that any necessary remedial work is executed promptly and to a high standard.
The role requires a dynamic and insightful Service Manager or Operations Manager with a history of effective people management, robust leadership skills, and a strategic approach to financial oversight.
This organization stands out in its industry by adopting an employee ownership model, where each of the over 140 employees plays a vital role in the company’s growth and success, sharing in the rewards accordingly.
Every team member is empowered to contribute to the company’s achievements, with a commitment to excellence and a focus on continuous improvement both internally and in customer interactions.
Key Responsibilities and Skills Required:- Demonstrated experience in service management or operations management.
- Proficient in leading a team of engineers.
- Exceptional planning and resource management capabilities.
- Familiarity with the HVAC industry, particularly in areas such as air conditioning, heating, cooling, and plant operations.
- Outstanding customer service skills, with the ability to navigate various client discussions, including technical matters and service planning.
- Experience in profit and loss management with a focus on cost control.
- Competitive salary up to £60K (dependent on experience).
- Car allowance.
- Pension scheme.
- Annual bonus structure based on team performance and service metrics.
- Profit-sharing through an employee-owned trust after the first full year.
To express interest in this opportunity, please submit your application along with an updated CV.
Candidate Source Ltd is an advertising agency. Upon application, your details will be forwarded to the designated recruiter responsible for processing your application.
This will involve the handling and sharing of your personal information, which is conducted under legitimate interest based on your expressed interest in the position. For further details, please refer to our privacy policy available on our website.
