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Retail Bar Team Lead

2 months ago

Everton, United Kingdom Sodexo Full time
{"h3": "Job Overview"}

We are seeking a skilled Retail Bar Manager to lead our hospitality lounge team at Everton FC. As a key member of our team, you will be responsible for ensuring seamless operations and delivering exceptional customer experiences.

{"h3": "Key Responsibilities"}
  • Attend pre-match manager briefings and participate in required training.
  • Monitor staff working practices to ensure efficiency and productivity.
  • Liaise with the kitchen team to ensure timely food service.
  • Work in adherence with food allergens information and service procedures.
  • Ensure bar and floor staff are attentive to guest needs and minimize wait times.
  • Welcome guests, take orders, and serve beverages.
  • Care about customer satisfaction and deliver optimal client service.
  • Serve guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
  • Deal with customer and staff complaints effectively.
  • Actively upsell products and maximize revenue capture.
  • Support overseeing the food and beverage operation and maintain quality and consistency.
  • Assist with staff training and development while adjusting staffing levels as needed.
  • Maintain cleanliness of front and back-of-house areas and adhere to health and safety guidelines.
  • Follow standard operating procedures to maintain quality and consistency.
  • Plan for problems or shortages to prevent them from occurring.
  • Ensure profitability through protection of company assets and stock.
  • Maintain a smart and presentable appearance in line with company dress and appearance policy.
{"h3": "Ideal Candidate"}
  • Excellent communication skills.
  • Able to brief a team of people.
  • Able to lead a large team of staff.
  • Able to drive sales, performance, and meet customer expectations.
  • Professional.
  • Good attention to detail.
  • Experience within a catering environment (not essential).
  • Able to meet deadlines and adhere to client regulations.
  • Confident.
{"h3": "Package Description"}
  • Competitive hourly rate.
  • Flexible working arrangements.
  • Opportunity to lead a team.