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Aesthetic Field Service Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Reed Full time
Job Title: Field Service Technician

Reed is seeking a skilled Field Service Technician to join our dedicated team in the healthcare sector. As a Field Service Technician, you will be responsible for providing exceptional customer service and technical support for our comprehensive product range.

Key Responsibilities:
  • Provide technical support and service for Communication Systems, Fire Alarms, and Nurse Call Alarm Systems.
  • Highlight customer issues and contribute to the corrective actions process.
  • Support the returns process to facilitate product improvements and modifications.
  • Promote additional services and products to enhance customer experience.
  • Implement strategies to reduce service costs.
  • Provide support for complaint escalations and attend product update meetings and refresher training.
Requirements:
  • Proven customer service experience.
  • Basic knowledge of electrical and communication systems.
  • Ability to work alone and unsupervised.
  • Must pass a Disclosure and Barring Service (DBS) check.
  • Full driving license.
Desired Skills:
  • FIA Unit 5 certification.
  • Experience in servicing and maintaining alarm/communication systems.
Benefits:
  • Generous pension scheme.
  • 25 days holiday plus bank holidays, with additional days accrued after 5 years of service.
  • Long service awards.
  • Vouchers for birthdays and Christmas.
  • Optional Pay Care monthly contribution for additional products and services.
  • Access to Unum Employee Assistance Programme and on-site trained mental health first aiders.
  • Participation in the Halma Share Incentive Plan.
  • Regular company social events including summer and Christmas parties.

To apply for this Field Service Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.