Principal EPR Systems Analyst

4 weeks ago

London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full time

The successful candidate will serve as a senior technical authority within the Application Support Team, overseeing the technical assistance for the Electronic Patient Record (EPR) systems utilized in both Acute and Community settings. This role is crucial for delivering a thorough EPR and e-Referral Service support framework, enabling staff to utilize essential systems with proficiency and effectiveness.

Previous applicants need not apply

Key Responsibilities

The Senior EPR Support Specialist will:

- Maintain an in-depth, expert-level understanding of the EPR systems to provide comprehensive guidance and support to end users.
- Ensure the successful implementation of system upgrades.
- Develop and uphold business continuity strategies.
- Collaborate with Service Leads to create service-specific Standard Operating Procedures (SOPs).
- Advocate for the significance of the EPR system and promote its utilization.
- Monitor adherence to service level agreements.
- Effectively oversee the performance of the EPR supplier.

About Us

At Lewisham and Greenwich NHS Trust, our workforce is our most valuable asset. A supportive and positive work environment enhances our ability to serve our patients effectively. We prioritize employee engagement, which is bolstered by our Equality, Diversity & Inclusion (EDI) initiatives aimed at fostering a culture of inclusivity. Our commitment includes:

  • Enhancing representation at senior levels for individuals with disabilities, from diverse ethnic backgrounds, identifying as LGBTQ+, and women through improved recruitment and leadership development.
  • Expanding access and employability opportunities.
  • Improving the experiences of staff with disabilities.
  • Enhancing EDI literacy and confidence among staff through targeted training and development.
  • Integrating equalities into all aspects of our operations.
Job Overview

The selected candidate will provide advanced technical support for clinical systems to both acute and community end users. Responsibilities include:

- Managing the EPR account for the specific Trust site, ensuring effective application support and development.
- Building strong collaborative relationships with both internal and external stakeholders alongside the Systems Team Manager.
- Ensuring compliance with Change Control Procedures, maintaining up-to-date Requests for Change (RFCs), and submitting necessary documentation to the Change Control Board.
- Offering expert technical support for the Acute and Community EPR systems and Clinical Portals, ensuring a comprehensive support service.
- Supporting service redesign initiatives and ensuring systems adapt to meet evolving requirements, including articulating complex technical issues to a diverse audience.
- Coordinating with third-party suppliers regarding system configuration updates and communicating effectively with the Trust.
- Leading the implementation of system upgrades, managing smaller projects and acting as the lead for larger initiatives.
- Ensuring that implementation plans align with new service requirements.
- Managing the resolution of incidents, problems, and change requests efficiently, adhering to Trust standards and protocols.
- Overseeing the escalation and monitoring of incidents reported to external agencies, ensuring timely communication and accurate data submission.
- Assisting in the maintenance and continuity of systems, providing specialized technical support as needed.

Candidate Profile

Qualifications and Training

Essential
  • Postgraduate education or equivalent professional experience.
  • Demonstrated commitment to continuous personal and professional development.
Desirable
  • ITIL Foundation certification.
Experience

Essential
  • Extensive experience within the Health Service sector.
  • Proven track record of leading large-scale programs involving multiple stakeholders.
  • Experience in driving organizational change.
  • Capability in designing and delivering IT training programs.
  • Substantial experience with Cerner configuration and build processes.
Desirable
  • Experience with Community EPR configuration and Health Information Exchange (HIE).
  • Certifications in Cerner build.
Knowledge

Essential
  • Proficiency in Microsoft Office Suite.
  • Advanced keyboard and technical skills.
  • Strong customer service orientation.
  • Experience with Cerner build processes.
  • Ability to work independently to analyze and enhance processes.
  • Strong problem-solving and negotiation skills.
  • Capacity to manage complex and conflicting issues.
  • Effective communication skills with healthcare professionals at various levels.
  • Ability to articulate complex concepts clearly to diverse audiences.
  • Experience in supervising and motivating team members.
Desirable
  • Knowledge of large system deployments in healthcare settings.
  • Familiarity with healthcare operations.

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