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Facilities Help Desk Coordinator

2 months ago

Macclesfield, Cheshire East, United Kingdom Hays Specialist Recruitment Limited Full time

About the Company

Hays Specialist Recruitment Limited is a leading provider of recruitment services, specializing in property management and facilities services. Our client is a national property specialist offering a range of services, including facilities management, project management, and building surveys.

About the Role

We are seeking a highly organized and communicative Facilities Help Desk Coordinator to join our client's team in Stockport. The successful candidate will be responsible for providing support on reactive and preventative maintenance help desk for clients and contractors, managing CAFM systems, and overseeing a portfolio of circa 200 sites.

Key Responsibilities

  • Provide timely and effective support to clients and contractors on maintenance requests and queries.
  • Manage and input requests/works into the CAFM system, ensuring accurate and up-to-date information.
  • Oversee the completion of work and process invoices for contractors.
  • Arrange for quotes on works and ensure timely authorization from managers.
  • Perform other duties as required by the Help Desk Manager or cover calls out of hours.

What's in it for You

Our client offers a competitive benefits package, including:

  • 20 days annual leave (plus 1 additional day per year of service, up to a maximum of 25 days)
  • Extra birthday holiday
  • Automatic pension enrolment after 3 months
  • Sick pay

Company Culture

Our client values professionalism, teamwork, and client satisfaction. As a Facilities Help Desk Coordinator, you will be part of a dynamic team that prioritizes delivering exceptional services to clients.