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Senior Manager of Field Services

2 months ago

Birmingham, Birmingham, United Kingdom Simpson Booth Limited Full time

Position: Director of Field Services

Location: UK Based

Remote role with regular travel to various sites.

Benefits:

  • Annual performance bonus
  • Travel reimbursement
  • Comprehensive private healthcare

Simpson Booth Limited is pleased to support a prominent client at the forefront of the smart energy technology sector.

Role Overview:

The successful candidate will oversee and direct the field services teams, ensuring a consistently high standard of service delivery to clients. This role includes accountability for performance metrics, profit and loss management, and fostering relationships with both internal and external stakeholders.

Key Responsibilities:

  • Foster and maintain a robust safety culture.
  • Encourage a mindset of continuous improvement within the Field Services team.
  • Manage the operational budget for the Field Services division, focusing on productivity, cost efficiency, and quality assurance.
  • Collaborate with various operational teams to enhance productivity and service quality.
  • Monitor and evaluate Field Service performance, ensuring compliance with established processes and achievement of key performance indicators.
  • Implement the Field Services transformation initiative aimed at enhancing customer experience and expanding service offerings for scalability and flexibility.
  • Oversee the effectiveness and efficiency of field service delivery methods and protocols.
  • Ensure adequate staffing levels to meet customer demands in collaboration with HR recruitment and onboarding teams.
  • Deliver exceptional value to clients by exceeding their expectations and serve as a point of escalation for field service-related issues.
  • Act as a mentor to the management team, enhancing their skills and confidence.
  • Contribute to the long-term strategic planning for the Field Services division alongside other business leaders.

Qualifications:

  • Strong educational background (Bachelor's Degree preferred).
  • Significant experience in managing diverse field service operations or a similar senior role.
  • Proven expertise in budget oversight and financial accountability.
  • Demonstrated ability to lead and cultivate high-performing teams.
  • Experience in managing customer relationships and resolving issues effectively.
  • Background in the utilities sector or related fields is desirable.
  • Experience in executing large-scale transformation initiatives is a plus.
  • Thorough understanding of field service operations and industry best practices.
  • Knowledge of compliance standards and industry regulations.
  • Familiarity with data protection principles and GDPR.
  • Strong leadership and team management capabilities, with a focus on motivating and developing teams.
  • Ability to coach and mentor to improve team competence and confidence.
  • Excellent analytical skills for performance assessment and improvement identification.
  • Proficient in problem-solving and decision-making processes.
  • Strong organizational and time management skills.
  • Capability to manage multiple priorities and deliver projects within budget and on schedule.
  • Familiarity with field service management software and tools.
  • Understanding of SHE (Safety, Health, and Environment) regulations.
  • Commitment to delivering outstanding customer service.
  • Ability to exceed client expectations and act as a key escalation point.
  • Dedication to promoting a strong safety culture.
  • Understanding of health and safety regulations and practices.
  • Commitment to fostering a culture of continuous improvement.
  • Ability to identify and implement process enhancements.
  • Flexibility to adapt to evolving business needs and priorities.
  • Willingness to travel and work at various business locations as necessary.

Compensation details will be discussed during the application process.