Field Services Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom CV Library Full time
Job Title: Field Services Manager

We are seeking a highly skilled and experienced Field Services Manager to join our team at CV Library. As a Field Services Manager, you will be responsible for leading a team of field-based engineers and supervisors who perform onsite routine services, including installations, maintenance, and repairs.

Key Responsibilities:
  • Manage a team of field-based engineers and supervisors to ensure efficient and effective service delivery
  • Oversee the scheduling, training, and quality of your team to ensure operational readiness
  • Ensure all customer issues are satisfactorily resolved within service levels, utilizing engineering resources and other teams as required
  • Provide coaching and training to customers, end users, and group departments
  • Provide technical support and assistance to group services and operational departments
  • Manage supplier relationships and ensure compliance with health and safety legislation
Requirements:
  • Technical background with the ability to understand electrical/mechanical/electronic equipment
  • Proven experience in a service management function, including financial management and people management
  • Experience of installing and repairing equipment, preferably in the dental sector
  • Strong leadership and motivational skills, with the ability to develop and inspire individuals
  • Excellent planning, project management, and time management skills
  • Familiarity with process analysis and process improvement
  • Proactive approach to finding solutions to complex problems
What We Offer:

We offer a competitive salary, plus 10% bonus, and a company car. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector, and we are proud to be part of an award-winning and caring supportive organisation that offers lifelong learning and career progression.

As a Field Services Manager, you will have the opportunity to work with a talented team and contribute to the success of our client. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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