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Operations Manager
2 months ago
We are seeking a highly skilled Operations Manager to join our team at Heidelberg Materials AG. As an Operations Manager, you will be responsible for maintaining control of the MRL wagon fleet, working closely with Freightliner Companies.
Key Responsibilities- Train Planning and Management: Create and deliver the weekly train plan, working closely with our Supply Chain Partners.
- Logistics and Reporting: Accurate log and report on daily train movements/concerns, inputting correct data to generate invoices and reports.
- Transaction Management: Record and prepare transactional data to be available to the Admin and Management Team as and when required.
- Customer Service: Provide help and advice to customers as and when required, ensuring first-class service levels to meet customer expectations.
- Wagon Management: Organise defective wagon assisted offloads and stranded wagon recovery, ensuring there is sufficient wagon capacity at the correct loading sources to meet customer demand.
- Performance Monitoring: Provide accurate information on stranded wagon recovery performance to allow stranded wagon recovery penalties to be charged where necessary.
- Communication: Be the first point of contact for all queries within the Operations office, advising each depot of the weekly train plan and ensuring any issues are communicated quickly and alternative arrangements made.
- Competitive Salary: £30,000 - £35,000pa
- Benefits Package: Bonus incentives, Generous Pension Schemes, Life Assurance, 27 days holiday (excluding bank holidays), Agile working, Flexible working, Holiday purchase, Sabbatical
- Family-Friendly Policies: Enhanced policies such as Maternity, Paternity, Parental Leave, Neonatal, Adoption, IVF, Menopause
- Wellbeing Initiatives: Employee Assistance Programme (EAP), Mental Health First Aiders, Cycle to Work, Employee Benefits portal including Gym discount, Free eye tests, Discounted Private Medical cover
