Fines Officer

2 weeks ago

SouthendonSea, Southend-on-Sea, United Kingdom Ashford PSR Full time
{"Overview": "As a Fines Officer at Ashford PSR, you will play a crucial role in ensuring the smooth operation of our Fines Administration team. Your primary responsibility will be to provide administrative support to our team, ensuring that payments are brought to account and customer satisfaction is maintained.", "Key Responsibilities": "
\t* Deputise for Band D Team Leaders as and when required
\t* Supervise post opening/floor walker
\t* Allocate workload to band F staff
\t* Receipt, balance, bring to account and bank all monies paid
\t* Process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
\t* Process payments allocated to the suspense account.
\t* Monitor and update suspended cases from computer reports.
\t* Monitor and action all items received into the secure email
\t* Process refunds, cheques and payments as authorised.
\t* Input, locate and retrieve data from computer systems and prepare appropriate papers.
\t* Check, validate and amend computer held data,
\t* Refund file
\t* Licence location report
\t* Mismatch report
\t* DVS audit
\t* Escalation report
\t* Deal effectively with all public enquiries and liaise with the
\t* DVLA and Police Forces
\t* Undertake a range of general office duties, including
\t* Answering switchboard/telephones
\t* Use a range of computer software and hardware
\t* Handle incoming and outgoing mail
\t* Letter writing
\t* Basic stock control
\t* Collection of a range of statistical data
", "Requirements": "We are looking for a highly organised and detail-oriented individual who is able to work effectively in a fast-paced environment. You will need to have excellent communication skills and be able to build strong relationships with our team and external stakeholders.
\t* Ability to work independently and as part of a team
\t* Strong communication and interpersonal skills
\t* Ability to work in a fast-paced environment
\t* Basic computer skills and knowledge of Microsoft Office
\t* Ability to maintain confidentiality and handle sensitive information
", "What We Offer": "At Ashford PSR, we offer a competitive salary and benefits package, as well as opportunities for career development and growth. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds.", "About Us": "Ashford PSR is a leading provider of recruitment services to the public sector. We are committed to delivering high-quality services to our clients and candidates, and we are proud of our reputation for excellence and integrity.", "Equal Opportunities": "We are an equal opportunities employer and welcome applications from all candidates. We are committed to creating a diverse and inclusive work environment, and we will ensure that all candidates are treated fairly and without discrimination.", "Contact Us": "If you are interested in this role, please contact us at [insert contact information]. We look forward to hearing from you.", "Note": "Please note that this job description is subject to change and may not be comprehensive. We reserve the right to modify or withdraw this job description at any time.", "Disclaimer": "This job description is for informational purposes only and is not a contract of employment. We reserve the right to modify or withdraw this job description at any time.", "Accessibility": "We are committed to creating a diverse and inclusive work environment, and we will ensure that all candidates are treated fairly and without discrimination. If you require any reasonable adjustments to the application process, please contact us at [insert contact information]."}

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