Customer Service Specialist

3 weeks ago


Spennymoor, United Kingdom Sharpsmart UK Full time
Customer Service Apprentice

We are seeking a highly motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Sharpsmart UK. As a Customer Service Apprentice, you will have the opportunity to develop multiple skills and gain exposure across various business units.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and other communication channels
  • Manage and resolve customer queries and issues in a timely and professional manner
  • Assist with administrative tasks and support the customer service team
  • Contribute to the preparation of customer service reports and analytics

What We Offer:

  • A comprehensive Customer Service Level 3 Qualification
  • On-site learning and development opportunities with a local training provider
  • A long-term career with a dynamic and growing company
  • Stability and security as an essential service to healthcare
  • A range of benefits, including private medical cover and discounts

Requirements:

  • Previous experience using IT systems and software
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively and as part of a team
  • Maths and English grade 4 or above (functional skills L2)

At Sharpsmart UK, we are committed to providing equal opportunities for all employees and applicants. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, or any other characteristic protected by law.



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