Vehicle Repair Network Support Specialist

1 month ago


Haywards Heath, West Sussex, United Kingdom First Central Services UK Ltd Full time
About the Role

We are seeking a highly organized and communicative individual to join our Performance team as a Vehicle Repair Network Support specialist. This is a 9-month fixed-term contract to cover a maternity leave, with potential for extension.

Key Responsibilities
  • Process daily task lists and allocate tasks as required
  • Provide general administration duties for the engineer's team
  • Allocate work to engineers to ensure all tasks are completed within KPIs and SLAs
  • Manage the Non-Network repair process
  • Deal with ongoing repair and total loss cases, and assist with any issues that may arise
  • Expand knowledge base to assist in dealing with engineering tasks, including engineering systems, repair technology, valuations, and salvage categories
  • Process customer emails and enquiries
  • Handle incoming and outbound calls, dealing with businesses and the motoring public
  • Ensure compliance with company and other relevant standards/regulations at all times
Requirements
  • Administration experience
  • Ability to understand motor claims administration processes
  • Knowledge of FCA requirements (including TCF)
  • Understanding of claims in motor insurance
Skills and Qualifications
  • Good level of communication skills, both verbal and written
  • Good time management and organisation skills, with the ability to prioritise own work
  • Good understanding and ability to use Microsoft Excel
Behaviours
  • Self-motivated and enthusiastic
  • Embrace, embed, and incorporate the Company Values
  • Organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on your own initiative and as part of a team
  • Flexible approach and positive attitude
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business


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