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Network Services Team Manager

2 months ago

Birmingham, Birmingham, United Kingdom Western Power Distribution Full time

About Us

Western Power Distribution is a leading energy company that serves communities across the UK. Our expert teams deliver heat, light, and power for homes and businesses, working outdoors with underground cables, overhead lines, and substations that operate between 230 and 132,000 volts.

We employ over 29,000 people worldwide, and our vision is to be at the heart of a clean, fair, and affordable energy future. We are committed to tackling climate change, exploring new energy sources, and improving efficiency to meet demand.

Job Introduction

An exciting opportunity is available for a Team Manager based in Birmingham. As a Team Manager, you will be responsible for leading a multi-disciplinary team, creating a clear vision, setting clear expectations, recognizing excellent performance, and positively supporting colleagues' professional development.

Through successful leadership, you will be responsible for:

  • The construction, reinforcement, alteration, and replacement of assets in accordance with Engineering Directives within a specified location.
  • The maintenance and repair of assets in accordance with Engineering Directives within a specified location.
  • The restoration of supplies to customers and repair of faulty assets in accordance with Engineering Directives within a specified location.
  • You will successfully deliver team and personal performance expectations.

Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

  • Build and maintain a safety culture that enables a safe working environment validated through site safety inspections.
  • Investigate, report, and take corrective action following an accident, injury, damage to property, or near miss.
  • Support the team to deliver a high level of customer service at all times and achieve all customer service-related performance targets.
  • Set clear direction and expectations. Ensure team members clearly understand what needs to be done, why, when, and by whom. Review progress against expectation and take appropriate action to ensure delivery of results.
  • Ensure shared ownership for teams' goals and objectives, and delivery in accordance with expectation. Recognize excellent performance and celebrate success.
  • Continuously reflect on work undertaken and performance of team to identify and implement improvements.
  • Build a trusting team environment, where all are equally welcomed and valued. Be authentic, support colleagues' well-being, and create excellent lines of communication.
  • Proactively support colleagues' physical and mental health, through both a reactive response when situations occur, and proactively to support a healthy working environment.
  • Support the development of a diverse working environment within which colleagues are developed and their potential is maximized. Provide constructive feedback.
  • Speak on behalf of the Company and the team, both internally and externally, on issues that relate to own team's activities.
  • Within a continually changing working environment, set a clear vision, lead, and manage change effectively.
  • Successfully manage unit costs of work undertaken through the efficient management of the workforce aligned to the work program.
  • Monitor tasks and expenditure to ensure working is undertaken within budget and in accordance with annual program.
  • Approve and monitor individual capital schemes, identify and comment on variances, and take corrective action.
  • Manage the dual responsibility of the team's annual network program while overseeing daily activities of restoring supplies and repairing damaged or faulty assets.
  • Ensure contractors' work activities are completed to expectation.
  • Ensure the team have the correct facilities, tools, equipment, and vehicles to undertake their work.

Ideal Candidate

  • A minimum City and Guilds 2339 or a relevant engineering or business management qualification.
  • Leadership capability aligned to the expectation of the role, including an ability to empower and lead through others.
  • A good understanding of the importance of building a positive work culture aligned to the future challenges of the business.
  • A good understanding of the changing electricity distribution operating environment and how that is reflected in leadership and the development of teams and their culture.
  • A good understanding of how a diverse workforce will contribute to the future success of the business.
  • Evidence of delivering results in accordance with or exceeding expectations.
  • A full UK driving license - a Company vehicle will be available for business use.

Operationally, we require you to live within approximately 60 minutes of the depot you are applying for.

The following requirements will be undertaken while in the role to support further progression:

  • Engineering Level 4 qualification or relevant business management qualification.
  • IOSH or equivalent safety qualification.
  • Completion of a safeguarding course.
  • Mental resilience course.

Evidence of your qualification certificates will be required prior to appointment.

Western Power Distribution is committed to safeguarding the interests of the Company, colleagues, and customers.

This role is subject to a satisfactory Barring Service (DBS) check, depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.