Senior Technical Services Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Network Rail Full time

The role of Senior Technical Services Manager is a pivotal position that plays a crucial part in the effective functioning of the Maintenance Engineering team at Network Rail. As a key member of the team, you will be responsible for providing technical support to ensure the smooth operation of the network.

About the Role:

You will be responsible for managing and checking the quality of work delivered by the team, verifying that assets meet the required standards. This will involve managing the preparation of work and resource specifications, method statements, and plans. Additionally, you will be responsible for managing information to update systems, databases, and records, ensuring that all data is accurate and up-to-date.

Key Responsibilities:

1. Carry out work safely and in accordance with the safe systems of work procedures, method statements, plans, and other instructions.

2. Manage and check the quality of work delivered, ensuring that assets meet the required standards.

3. Manage the preparation of work and resource specifications, method statements, and plans.

4. Manage information to update systems, databases, and records.

5. Adhere to company policies and procedures.

6. Undertake and supervise technical tasks, survey, and design work.

7. Design, install, test, and commission equipment.

8. Provide technical support and guidance.

9. Undertake technical inspections, tests, investigations, and analysis of technical data.

10. Update and provide information to accurately update systems, databases, and records as required.

11. Prioritise work arising and agree work plans for the group.

12. Prepare specifications and requisition for materials.

13. Manage processes and systems for the calibration and certification of tools and equipment.

14. Contribute to your own development and that of others.

Experience, Skills, Knowledge, and Competencies:

1. Knowledge and experience of technical support activities and techniques.

2. Knowledge and experience of electrification and plant maintenance and construction management process, systems, and standards.

3. Knowledge and experience of design requirements, processes, and techniques.

4. Able to demonstrate, promote, and embed safe working behaviours within the team.

5. Able to communicate effectively verbally and in writing.

6. Able to coach, influence, and develop others.

7. Hold and retain the competencies relevant to this post and required by business need.

8. Ideally hold or be working towards and NVQ level 3 or 4 (or equivalent) in an engineering/leadership subject.

9. Able and willing to drive vehicles as required by business need.

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