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IT Service Desk Manager
2 months ago
About Ipsum
Ipsum is a leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks.
Job Summary
We are seeking an IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our service desk team and ensuring the swift resolution of technical issues.
Key Responsibilities
- Implement and maintain service management processes in line with ITIL v4 best practices.
- Directly lead, mentor, and guide the service desk team.
- Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune.
- Develop and review KPIs in alignment with ITIL v4 practices.
- Function as a leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership.
About You
We are looking for someone with a comprehensive understanding and experience with ITIL v4 best practices, proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune, and solid background in IT asset management best practices.
What We Offer
We are committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we can offer our people opportunities to acquire a wide range of skills and gain broad and varied experience to enable them to progress in their career.
Our Benefits
- Career development including professional qualifications and accreditation.
- Health & Wellbeing Benefits: Employee Assistance Programme including mental health support and access to counselling, Access to 24/7 virtual GP, Occupational Health support.
- Tax efficient benefits via salary exchange (salary sacrifice): Cycle to Work, Group Personal Pension Scheme.
- Employee Discount Scheme – discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more.
- Established local social committees with a calendar of regular social events.
- Life assurance cover.
- Flexible working.
- Long service awards.
- Opportunities to volunteer and make a difference via local community projects and initiatives.
