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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom Wells & Co Managed Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Bar Team Member at Wells & Co Managed. As a key member of our bar team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a memorable experience in our pub.

Key Responsibilities:

  • Customer Service: Greet customers, take food and drink orders, and provide recommendations to enhance their experience.
  • Food and Beverage Service: Serve high-quality food and a wide range of drinks, maintaining the highest standards of cleanliness and presentation.
  • Teamwork: Collaborate with colleagues to create a friendly and welcoming atmosphere, ensuring that customers feel valued and supported.
  • Adaptability: Remain calm under pressure, work flexible hours, and adapt to changing situations to ensure seamless service delivery.

Requirements:

  • Energy and Motivation: Demonstrate a positive attitude, energy, and motivation to deliver exceptional customer service.
  • Communication Skills: Possess excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.
  • Problem-Solving: Show the ability to remain calm under pressure, think critically, and resolve issues efficiently.
  • Flexibility: Be willing to work flexible hours, including evenings, weekends, and holidays, to meet the needs of our customers.

What We Offer:

  • Competitive Hourly Rate: Earn a competitive hourly rate, plus tips, to recognize your hard work and dedication.
  • Benefits Package: Enjoy a comprehensive benefits package, including 28 days' holiday, company pension scheme, and retail and beer discounts.
  • Career Development: Participate in our career development program, designed to help you grow and succeed in your role.