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Customer Service Coordinator

2 months ago

Normanton West Yorkshire, United Kingdom Howdens Joinery Full time

Howden Joinery is seeking a Customer Service Coordinator to become a vital part of our team at our manufacturing facility, where we specialize in creating custom stone worktops.

In this role, you will report directly to the Customer Service Team Leader and play a key role in delivering outstanding service to our clientele.

Key Responsibilities of the Customer Service Coordinator:

  • Efficiently manage customer claims and inquiries.
  • Address both internal and external customer questions through various communication methods, ensuring thorough assessments in line with our protocols.
  • Meet departmental objectives and expectations in accordance with established service level agreements (SLAs).
  • Provide exceptional customer service and ensure high levels of customer satisfaction.
  • Proactively address potential issues that may arise between customers and depots.
  • Offer effective solutions to problems and follow up with relevant departments with a positive attitude.
  • Identify and report any processes that may lead to a negative customer experience.
  • Collaborate with team members to achieve weekly targets and strive for first-contact resolutions whenever possible.

Qualifications for the Customer Service Coordinator:

  • Previous experience in a customer service position within a comparable environment.
  • Strong communication skills across various levels of the organization, with the ability to remain composed under pressure.
  • Ability to work collaboratively as part of a larger customer service team.
  • Proficient in resolving complex customer inquiries while prioritizing the end-user experience.
  • Familiarity with databases and information management systems in a customer-centric context, including reporting and KPI oversight, is advantageous.

What We Offer:

  • Competitive salary along with a bonus and benefits package.
  • Complimentary onsite parking.
  • Free meals at our onsite cafeteria.
  • A welcoming and supportive workplace that values recognition and rewards.
  • Pension scheme with a company contribution of up to 12%.

About Howdens:

Howdens Joinery stands as the leading trade kitchen supplier in the UK, offering a vast array of products across kitchens, joinery, and hardware. With over 800 depots throughout the UK and Europe, we are the preferred choice for more than 460,000 dedicated trade professionals. Our sales reached approximately £2.3 billion last year, and we are committed to an ambitious growth strategy.